Emory Healthcare at Rockbridge

Aug 2025

Fantastic service! I’m a new patient and the reviews here made me hesitant, but every person I encountered was polite, efficient, and good at what they do. Dr. Skylark is kind and knows her stuff. Even the lab tech was impressive: she found a vein on the first try — that *never* happens! I arrived 10 minutes late and I was *still* in and out of the office in under an hour. Whatever issue led to the negative reviews here must have gotten fixed, because this place is very good. (And, because I’m naturally skeptical myself, I’ll mention that no one said a word about leaving a review. They should, though!)

Aug 2023

I cannot understand what's going on with them since taken over by Emory. Cannot reach them directly, and will not respond to calls, after the test results there is no review especially if the tests were done at a non-emory location. I used to be very happy with Dr. Benjamin, but now I have to seriously consider looking for another Primary care. So terrible with Emory Monopoly

Sep 2021

This family practice physician group previously was superb; however since joining forces with the Emory Healthcare system it has declined. The overall physicians have not changed. What has changed is the manner in which you have to contact them. All calls go through a call center which is nothing but masses of individuals who answer calls and forward your message to hopefully the appropriate person. Or you can utilize the patient portal which I have not had much success with. Messages that are returned are very abrupt and impersonal and never seem to address the issue at hand. I truly hope that this message is seen by someone at Rockbridge family medicine because this type of care is unacceptable.