About Flood Pros USA
Flood Pros USA offers expert restoration services in Smyrna, providing swift and reliable solutions for emergency flood cleanup, storm damage restoration, and mold remediation. Their certified team excels in residential and commercial water damage repair, including main water drain backup and sewage issues. Clients praise the company's professional and polite staff, who deliver honest and quick work at reasonable prices. While some clients have experienced issues with the restoration and repair services, the initial response and water removal services have consistently received high marks. Flood Pros USA is trusted for comprehensive property restoration in times of crisis. Customers highlight the prompt, friendly, and efficient service provided by the company. The technicians, such as Ryan and Alex, are described as responsive, transparent, and going above and beyond to ensure client satisfaction. Clients appreciate the honest and reasonable approach, with the technicians providing guidance on how to handle the issues themselves when appropriate.
Alex was fantastic! He came to our home at 8:15pm on a weeknight and was able to assess, clean up, and dry out our hardwood floors from a refrigerator leak. He was so respectful, kind, and competent. He made us feel so at ease when it was a crazy day to begin with. Definitely recommend this company and the qualified employees.
I reached out to Flood Pros for help with my insurance claim. Allstate was refusing to pay my water damage claim. Jamal who responded to my call put my mind at ease when he said that he would help me.
Jamal was excellent at explaining each step, instructing me on how to confront Allstate and move my water damage claim forward. He walked me through the process explaining every step. He was easy to reach, always returned phone calls and very patient when answering all of my questions. He even spoke directly to Allstate on my behalf! He went above and beyond. In this stressful situation, his professionalism and responsiveness was outstanding!
The end result,...read full review
Ryan is incredible! He took my call late Sunday night while I was standing on my front porch - drenched. He set my mind at ease and said he would be at my house on Monday morning. Not only did he get to my home on Monday morning, he was early! He walked around the affected areas and was transparent about what he saw and what needed to be done to get things back in order. The best part - he told me how to do it myself and said my wife and I did a great job of getting things under control ourselves! Who does that? Not very many people. I feel like had I called anyone else besides 24 Hour Flood Pros, someone would have come out and charged me a ton of money to do work that...read full review