Home Services at The Home Depot

Absolutely horrible customer service. We ordered a portable AC unit online. We only have the unit four days. It was broken. We cannot get it to work correctly. I took it back to the store to return it. They said it was past the window of returning. I said it clearly states on my Home Depot app that I have two more days before that window closes. And I’ve only had it in my home for four days. They said that the date goes by the time that it was ordered. I said I can’t control how long it takes Home Depot to get it to my house. Then they argued that I couldn’t return it because I didn’t bring the box. I said I didn’t keep the box cause I had no intentions in returning it. It’s not like summer is over and I’m just trying to return it because I’m no longer gonna use it. I had full intention in keeping it so I got rid of the box. The manager that I dealt with was arrogant, disrespectful, and not helpful to the situation one bit. I felt like he was taking it personal that I was returning an item. Instead of just figuring out a solution to correct the situation. Just kept repeating himself “that’s our policy”. I had to ask him what part of his policy says that I cannot return a broken item that I’ve only had for four days and that clearly states on my receipt I have two days left to return it.

Apr 2022

Thank you to the young lady at the customer desk for finding the plant and then getting it to my husband. she kept me on the phone with her while she did that. She was very polite and helpful!!

Horrible and rude service ,in my entire experience over the last 6 days nothing from Home Depot showed them to be a company I was to support