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Sears Appliance Repair
400 Ernest W Barrett Pkwy NW, Kennesaw
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400 Ernest W Barrett Pkwy NW, Kennesaw
Directions Call Website Suggest an Edit
The technician was great, but your call center customer service was terrible. A part was needed for my repair, tech said would come direct in just a couple of days. Re-appointment made for 8 business days later to finish repair. I call the call center the Wed before our appt, they say the part has not shipped and they will expedite. Then I call the Friday before, I get the exact same answer, has not shipped, they will expedite. The part shows up the next day, I call to tell them it is here but before I can, I get an automated message telling me my part has not shipped yet....what a mess.
Very knowledgeable. Very helpful. Saw all damage. This leak caused. We took photos. Floor damaged for third time. He explained. Then repaired. Floor is pretty bad. Bucked up and severely damaged. But dishwasher is running. Isaiah was great. We can’t figure out why it hasn’t been replaced. Thus us the third major leak in two years.
The technician was here in a timely manner. He explained every detail of the service. He was professional and thorough. He also gave me some information I did know I needed about my washing machine.