United Auto Acceptance is a business that has received mixed reviews from its customers. While some customers have praised the company for its excellent customer service, others have had less positive experiences.
One customer, Yani, appreciated the company's efforts to work with her when she was behind on her car payments due to being pregnant. However, she noted that not everyone was informed about their arrangement, leading to continued calls. Despite this, the process of surrendering her car was smooth and kind.
Another customer, Yonni, was pleasantly surprised by the helpful and professional service they received, contrary to the many negative reviews they had seen. Similarly, a customer named Lianie had a positive experience with the company's chat support, who addressed their issues promptly and professionally.
Customers have also appreciated the time and attention given by representatives like Mr. D, who took the time to explain the customer's account and provide helpful guidance. Additionally, some customers, like the one with the same name as their representative, Cassandra, have had consistently positive experiences with the company.
Overall, United Auto Acceptance seems to provide a mixed level of customer service, with both positive and negative experiences reported by its customers.
I see why they have bad ratings, I don’t like doing any reviews but hopefully this will get his attention. I’ve reached out to Mr. Marty for almost three weeks about a situation and he will not respond to any of my calls, I’ve spoken to multiple people that takes messages for him and still nothing. Looks like I’ll be making a in person visit.
For some reason the manager has an issues with respect. I work for a company way bigger than this one and we have the upmost respect for our customers. Her name starts with a J she pushed me off the phone and was very rude . Then she tries to bait you into an argue. I have the time today and everyday about my respect and my funds. I need somebody to reach out to me or we will need to escalate this to the BBB !! This is the second time there WILL NOT BE A THIRD !!! Have a humble day united auto
from my very first phone call down to my last, Vanilla has been disrespectful to me 100%, i work customer service as well and have for yearsss, when the loan started i was paying in advanced due to my pay schedule - that seemed to have been a problem, got to a point where it’d be easy for me to pay on carpay only for them to not pull a payment i made on the app and was told i just flat didn’t make a payment since the previous which wasn’t true so i kinda needed to call to pay after that which was crazy. i emailed about some health issues which took me out of work and wanted to work out the payments, she called when she got the email which, during the 7 months of… read full review
7544 Southlake Parkway, Jonesboro, GA 30236
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