About Southeast Restoration
Southeast Restoration of Augusta is a reputable restoration company that specializes in emergency response and insurance property repair. They handle a variety of damage situations, including water damage from leaks, floods, and sewage backups, as well as fire damage. The company offers 24/7 service and is known for its professional mold remediation services, which involve identifying and treating the source of mold, as well as removing it from the property. Customers praise Southeast Restoration for its exceptional customer service, honesty, integrity, and great workmanship. They highlight the company's ability to make a stressful process smooth and reassuring, and appreciate the team's professionalism, courtesy, and commitment to restoring homes to better-than-before condition. Southeast Restoration is also known for its timeliness in completing repairs and its dedication to helping clients navigate the insurance process, ensuring they receive the necessary funds for restoration. The company has received positive reviews from customers, who have highlighted the company's excellent communication, responsiveness, and attention to detail. Customers have also praised the professionalism and courtesy of the workers, as well as the company's commitment to ensuring a thorough clean-up after the completion of a project.
I can't thank Southeast Restoration enough.
After my mother had a water pipe fail, causing significant water damage to her home, I initially contacted Morgan. She was quick to respond, calmly walking me through the situation and instructing me to shut off the water. Her guidance helped us take the right steps from the very beginning.
Within two hours, Southeast Restoration had a mitigation team at our home. They thoroughly assessed the damage, explained every step of the restoration process, and immediately got to work. Josiah, the Lead Technician, was exceptional throughout the entire process. He always called before arriving, kept us informed about the next steps, and made sure we understood what to expect. Their team also recommended a plumber who did an excellent job replacing the broken pipe.
The team work they showed was impressive. Morgan tackled the crawl space while Josiah worked upstairs, and they eventually met back together to finish the job. It was refreshing to see people genuinely enjoy working together. They laughed, encouraged one another, and still worked efficiently and professionally. Later, Jensen joined Josiah and was just as kind, knowledgeable, and enjoyable to be around. Mrs. Angela was incredibly friendly and accommodating with our schedule, making the entire process much less stressful. Joseph, our inspector, was also insightful, thorough, and took the time to answer our questions. More than anything, every person we interacted with showed genuine compassion and kindness. They didn't just restore our home—they helped ease my mother's worries and reassured her that everything would be taken care of. They treated us with patience, respect, and care during a difficult time. It was evident that they all carried themselves with the love of Jesus, not only in what they said but in the way they served, encouraged, and cared for us. When they finished each day, the work areas were left clean and organized, even with drying equipment remaining in place. From start to finish, Southeast Restoration exceeded every expectation. I would confidently recommend them to anyone, especially if you're facing an unexpected emergency. They provided not only outstanding workmanship but also the compassion and peace of mind that made all the difference.
Jesse and his crew were super professional. They came out immediately and saved us from thousands of dollars in water damage. I would definitely recommend Southeast Restoration to anyone!
They were prompt and took care of everything I needed.