About Emory at Duluth - Family Medicine
Emory at Duluth - Family Medicine receives mixed reviews from patients. Several reviews praise specific healthcare providers for their excellent, caring, and professional service, noting they are helpful, dedicated, and attentive. One provider is credited with saving a life through a critical referral. The in-person front office staff is described as pleasant. However, significant criticism is directed at the administrative systems. Multiple patients express deep frustration with the centralized call center, describing the staff as lacking compassion and providing nonsensical non-answers. This change has led to a loss of personalized service, poor follow-through, and has compelled long-term patients to consider leaving the practice. While clinical care from certain providers is highly recommended, the practice's current scheduling and communication systems are actively warned against by some former advocates.
EDITED 3/13/25: I'm now seeing Tonya Moretz-Smith, NP, and she is lovely. I still miss Dave, but she is an excellent addition to the team here. I am still not thrilled about the centralized scheduling thing, as they don't know me and don't really care about me. In the past, since the receptionist knew me, if I called with a problem, they were quick to respond, since I only ever called when things were truly serious. I do wish Emory would return to a more personalized service.
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When PA Dave was at the practice, things were wonderful. Since he left, it has been frustration after frustration. Guard dogs keep patients from calling the actual office (it is...read full review
PA Tonya Smith Mortez has been extremely helpful and dedicated to helping me improve my health. She listens with passion and provides the most caring and professional healthcare I've had in decades. I am thankful for her attentiveness and attention she has given me. The front office has been really pleasant in-person and through mychart.com. Thank you!
I wish I could give disgustingly unprofessional, careless, insensitive and heartless office zero stars!! I’ve never in my life met a worse person/doctor in my life than Dr. Mizrahi!! All she cares about is her bottom line. You’re not a human being in her eyes, just a paycheck. She makes it a point to not answer a single question straight forward, goes out of her way not to help in any way and it’s a miracle if she answers a single message. I don’t think she’s ever returned a call and her dry, insensitive personality doesn’t even make you want to see or speak to her about your most sensitive topic, your health concerns. I’m surprised she’s even still allowed...read full review