Emory at Duluth - Family Medicine receives mixed reviews from patients. Several reviews praise specific healthcare providers for their excellent, caring, and professional service, noting they are helpful, dedicated, and attentive. One provider is credited with saving a life through a critical referral. The in-person front office staff is described as pleasant.
However, significant criticism is directed at the administrative systems. Multiple patients express deep frustration with the centralized call center, describing the staff as lacking compassion and providing nonsensical non-answers. This change has led to a loss of personalized service, poor follow-through, and has compelled long-term patients to consider leaving the practice. While clinical care from certain providers is highly recommended, the practice's current scheduling and communication systems are actively warned against by some former advocates.
EDITED 3/13/25: I'm now seeing Tonya Moretz-Smith, NP, and she is lovely. I still miss Dave, but she is an excellent addition to the team here. I am still not thrilled about the centralized scheduling thing, as they don't know me and don't really care about me. In the past, since the receptionist knew me, if I called with a problem, they were quick to respond, since I only ever called when things were truly serious. I do wish Emory would return to a more personalized service. *********** When PA Dave was at the practice, things were wonderful. Since he left, it has been frustration after frustration. Guard dogs keep patients from calling the actual office (it is now… read full review
Mar 2025
5.0★★★★★
PA Tonya Smith Mortez has been extremely helpful and dedicated to helping me improve my health. She listens with passion and provides the most caring and professional healthcare I've had in decades. I am thankful for her attentiveness and attention she has given me. The front office has been really pleasant in-person and through mychart.com. Thank you!
May 2024
2.0★★☆☆☆
It is so unfortunate that Dr. David Willard left this place. He cared about the patients, he was thorough and paid attention. He would give feedbacks and stay on your case. Since he left, this place became a sorry place. Impossible to contact anyone, no returns, no feedbacks, they lack attention. It is a pity because the location is so convenient, but without a good family doctor, they are lost. I hope they can get someone who cares for the patients again
