Emory at Duluth - Family Medicine

Feb 2023

Emory now has a call center system in place that makes it impossible to talk to anyone actually in the doctor’s office, even in an emergency. Forget trying to make an appointment, ask a question about your care, or follow-up for any reason unless you want to spend 10 years of your life either on hold or being bounced around until you’re told no one can help you. Otherwise, you are forced to write a message in their Portal and wait for someone to get back to you, which could be days later This is ridiculous! I love Dr. Gone and have been a patient for a few years now. However, this cold and distant way of communicating between patient and provider is extremely off...read full review

Dec 2022

David is great in general but don't expect to be seen at this location in a timely manner if you're actually sick. I just had to try to reschedule an appt bc I didn't end up having childcare for the one slot they had available. There was nothing else available until next Monday. They couldn't convert my appt to a zoom call either for whatever reason. Then I got scolded when I expressed my frustration and she said "well you had an appt that you canceled". And the new call center system is awful. Find somewhere else unless you just need a physical one a year.

Oct 2022

Had an outpatient procedure done at the Dunwoodylocation, from start to finish the entire staff was absolutely wonderful they took excellent care of me.... Thank you to Dr. Massaad everyone that assisted in my health care on yesterday, I appreciate you all...definitely recommend the Dunwoody location for your Healthcare needs...Emory is one of the best!