“I called another well-known pest control company this morning to get a termite inspection. The phone answers, and I'm directed to start answering a series of questions. What seems like a minute into the call. I'm still talking to a machine. Then, some of the questions become repeat questions to what I've already answered. By this point, I should have been talking to a representative and being close to having an appointment set up. I finally hang up and call Arrow Exterminator. On the first ring, a person answers and says, "Hi! My name is Donny. How can I help you today?" After explaining my situation, he said, "Of course, let me get you over to Courtney."Within four minutes, our phone call was complete, and a service rep will be here in four days. This is looking like the beginning of a good business relationship.“
Handyman
“I called another well-known pest control company this morning to get a termite inspection. The phone answers, and I'm directed to start answering a series of questions. What seems like a minute into the call. I'm still talking to a machine. Then, some of the questions become repeat questions to what I've already answered. By this point, I should have been talking to a representative and being close to having an appointment set up. I finally hang up and call Arrow Exterminator. On the first ring, a person answers and says, "Hi! My name is Donny. How can I help you today?" After explaining my situation, he said, "Of course, let me get you over to Courtney."Within four minutes, our phone call was complete, and a service rep will be here in four days. This is looking like the beginning of a good business relationship.“