My son had a consultation with Dr. Reynaldo Reese on June 1 regarding impacted tooth #30. During the consultation, Dr. Reese reviewed the X-rays taken at his office and explained that the procedure would involve cutting the gum and using a chain to help guide the tooth. I specifically asked whether the procedure was extensive enough to require anesthesia, and he advised that my son should be fine with local anesthesia/laughing gas.
At no point during that consultation was I told that my son needed bottom brackets/braces in place before the procedure could be done. After the consultation, I followed the office’s instructions, waited for insurance approval, and scheduled the procedure.
On the day of the appointment, the front desk staff was very kind and helpful, especially Megan, who assisted with getting us scheduled sooner. However, after my son was taken to the back, laughing gas was started, numbing cream was applied, and I was sent to the waiting room believing the procedure was underway. Shortly after, staff came out and asked whether I knew my son did not have bottom braces. I confirmed that I was aware, as his orthodontist was waiting for his teeth to come in and baby teeth to shed.
I was then brought to the back and informed that the procedure could not be done because bottom brackets were needed for the chain to attach. While I understand if that is medically necessary, this should have been clearly explained during the consultation before my child was brought in and prepped for a procedure.
When I addressed this with Dr. Reese, he became dismissive instead of acknowledging the oversight. As we were leaving, he stated, “If you don’t like it, don’t come back.” For the owner of the practice to respond that way was extremely unprofessional and disappointing.
I requested a refund and my son’s records. The overall experience was frustrating, avoidable, and upsetting. The front desk staff was pleasant, but the communication and professionalism from Dr. Reese were unacceptable.
Melanie Myers
Feb 2026
Dr Reese office is run by caring professionals. I called for an appointment and Meaghan went above and beyond. She helped me with my insurance, what it covers, what it doesn't cover and my next steps. She spoke to the Dr on my behalf and then called 3 other Dentists to make sure I was covered by the best plan and the best services. WHO DOES THAT ???? I was so very appreciative that I called my Senior Benefits advocate to change my Plan so that this office will be my primary. Truly this office cares about people period !!!!! Love them !!!!!!!
Shantel Smith
May 2025
Do you like really bad customer service? Or waiting over 2 hours for a regular cleaning for your kids? If so, this is the place for you.
Bridget L.
Jul 2023
Incredibly slow and unorganized Office; the staff was nice but no consideration of anyone's time.
phenomenal women
Jun 2023
Dr. Reese and his staff are tremendously great! I would recommend this staff to anyone in the world. I just had oral surgery last Friday! It was painless, fast and done with great expertise! This Man really knows what he is doing! To top that he is very friendly and he also cares a great deal for his patients! Great job! To The best oral surgeon in Georgia! Good job! Staff!
Timothy Verner
Jan 2023
Great care very efficient staff always answers my question or finds the answer in a timely manner
Jeremiah Washington
Jan 2023
Nice work ! Thank you
Cathy Symister
Jan 2023
Dr. Reese, in my opinion is the BEST oral surgeon in Douglasville! The staff is very professional. The office is beautiful and equipped with the latest technology. Dr. Reese makes sure your comfortable and treats you like a person/friend. His medical skills are top notch! I would definitely recommend Dr. Reese to anyone who needs oral surgery!
Randy Pate
Jan 2023
Dr Reese and staff both office and assistants provided two successful implants. The service was efficient, professional and effective. I recommend their services with confidence.
Michelle Bone
Jan 2023
I highly recommend Dr. Reese if you need oral surgery work done. Very professional and extremely nice and comforting.
Kay
My son had a consultation with Dr. Reynaldo Reese on June 1 regarding impacted tooth #30. During the consultation, Dr. Reese reviewed the X-rays taken at his office and explained that the procedure would involve cutting the gum and using a chain to help guide the tooth. I specifically asked whether the procedure was extensive enough to require anesthesia, and he advised that my son should be fine with local anesthesia/laughing gas.
At no point during that consultation was I told that my son needed bottom brackets/braces in place before the procedure could be done. After the consultation, I followed the office’s instructions, waited for insurance approval, and scheduled the procedure.
On the day of the appointment, the front desk staff was very kind and helpful, especially Megan, who assisted with getting us scheduled sooner. However, after my son was taken to the back, laughing gas was started, numbing cream was applied, and I was sent to the waiting room believing the procedure was underway. Shortly after, staff came out and asked whether I knew my son did not have bottom braces. I confirmed that I was aware, as his orthodontist was waiting for his teeth to come in and baby teeth to shed.
I was then brought to the back and informed that the procedure could not be done because bottom brackets were needed for the chain to attach. While I understand if that is medically necessary, this should have been clearly explained during the consultation before my child was brought in and prepped for a procedure.
When I addressed this with Dr. Reese, he became dismissive instead of acknowledging the oversight. As we were leaving, he stated, “If you don’t like it, don’t come back.” For the owner of the practice to respond that way was extremely unprofessional and disappointing.
I requested a refund and my son’s records. The overall experience was frustrating, avoidable, and upsetting. The front desk staff was pleasant, but the communication and professionalism from Dr. Reese were unacceptable.
Melanie Myers
Dr Reese office is run by caring professionals. I called for an appointment and Meaghan went above and beyond. She helped me with my insurance, what it covers, what it doesn't cover and my next steps. She spoke to the Dr on my behalf and then called 3 other Dentists to make sure I was covered by the best plan and the best services. WHO DOES THAT ???? I was so very appreciative that I called my Senior Benefits advocate to change my Plan so that this office will be my primary. Truly this office cares about people period !!!!! Love them !!!!!!!
Shantel Smith
Do you like really bad customer service? Or waiting over 2 hours for a regular cleaning for your kids? If so, this is the place for you.
Bridget L.
Incredibly slow and unorganized Office; the staff was nice but no consideration of anyone's time.
phenomenal women
Dr. Reese and his staff are tremendously great! I would recommend this staff to anyone in the world. I just had oral surgery last Friday! It was painless, fast and done with great expertise! This Man really knows what he is doing! To top that he is very friendly and he also cares a great deal for his patients! Great job! To The best oral surgeon in Georgia! Good job! Staff!
Timothy Verner
Great care very efficient staff always answers my question or finds the answer in a timely manner
Jeremiah Washington
Nice work ! Thank you
Cathy Symister
Dr. Reese, in my opinion is the BEST oral surgeon in Douglasville! The staff is very professional. The office is beautiful and equipped with the latest technology. Dr. Reese makes sure your comfortable and treats you like a person/friend. His medical skills are top notch! I would definitely recommend Dr. Reese to anyone who needs oral surgery!
Randy Pate
Dr Reese and staff both office and assistants provided two successful implants. The service was efficient, professional and effective. I recommend their services with confidence.
Michelle Bone
I highly recommend Dr. Reese if you need oral surgery work done. Very professional and extremely nice and comforting.