My mom was referred to this service. They were disorganized at best. During a time I was working less hours her therapist was able to come all but one week they were meant to. It was a positive experience for her. She was meant to have a second round of physical therapy and occupational therapy. On just one day the physical therapist and occupational therapist came to my home without scheduling. After this, my schedule reduced to having availability from 8-9:30 a.m.. No therapists are available during this time. The worst scenario was when the physical therapist came to our home without confirmation and my elderly mom let him in. I woke up to a man's voice feet away from...read full review
Sep 2023
I have worked in home health care for a long time (always for a competitor) so I know a fair bit about how it should go. But recently I experienced home health from the other side when my mom needed care. Everything went really smoothly especially considering that we have a massive nursing shortage in the US right now. Most people don’t realize that when there is a service failure, it is usually because even when everything is done right, there just aren’t enough nurses to meet the need. But in this case our care was started a day after it was ordered and our nurse case manager Mahmud was just wonderful. He was knowledgeable and patient and thorough. All of the nurses...read full review
Apr 2023
My wife was referred for wound care and therapy to this firm. The wound care was prescribed every other day. The wound care was scheduled for Wednesday. The afternoon before I received a call saying ...sorry...some staff " called out and because of the holiday weekend" we can't change the wound. " The Supervisor called and said they would try to find someone to assist my wife. They called back and recommended a different home health care. Ultimately, my wife had to return to the hospital for wound care on Thursday. The recommend 2nd company has worked our well...coming on Saturday to change the wound. The second firm will change the wounds and provide therapy for...read full review
My mom was referred to this service. They were disorganized at best. During a time I was working less hours her therapist was able to come all but one week they were meant to. It was a positive experience for her. She was meant to have a second round of physical therapy and occupational therapy. On just one day the physical therapist and occupational therapist came to my home without scheduling. After this, my schedule reduced to having availability from 8-9:30 a.m.. No therapists are available during this time. The worst scenario was when the physical therapist came to our home without confirmation and my elderly mom let him in. I woke up to a man's voice feet away from...read full review
I have worked in home health care for a long time (always for a competitor) so I know a fair bit about how it should go. But recently I experienced home health from the other side when my mom needed care. Everything went really smoothly especially considering that we have a massive nursing shortage in the US right now. Most people don’t realize that when there is a service failure, it is usually because even when everything is done right, there just aren’t enough nurses to meet the need. But in this case our care was started a day after it was ordered and our nurse case manager Mahmud was just wonderful. He was knowledgeable and patient and thorough. All of the nurses...read full review
My wife was referred for wound care and therapy to this firm. The wound care was prescribed every other day. The wound care was scheduled for Wednesday. The afternoon before I received a call saying ...sorry...some staff " called out and because of the holiday weekend" we can't change the wound. " The Supervisor called and said they would try to find someone to assist my wife. They called back and recommended a different home health care. Ultimately, my wife had to return to the hospital for wound care on Thursday. The recommend 2nd company has worked our well...coming on Saturday to change the wound. The second firm will change the wounds and provide therapy for...read full review