Trusted Handyman LLC

I hired “Trusted handyman” and wish I hadn’t…..I found them on Nextdoor and some lady here tried to warn me off so thought it only prudent to post my negative experience. I Hired him for a simple bathtub installation. Came on a Thursday and installed the tub without the required rim boards which is required by the installation instructions and was discussed in writing prior. When I reminded him day before they must be installed his response was “we know”. Then they didn’t install. Quite the attitude for what’s the come…. He came back out on Friday to add the boards and reinstall. While I’m at work him and his counterpart text me multiple times job is complete now and they want payment. He threatens to sue me for payment on Monday…again this is the SAME DAY they finished within a couple hours since the job is “complete”. Stephen sounded like a desperate money hungry psychopath in my opinion. Alarm bell starts ringing…. I tell them especially since previous days misinstallation I will inspect it and water test before paying them. They try making excuse that “you also can’t use water until tile is installed”. What a lie! Thank goodness I didn’t listen. So the next morning I cut off the tube he had blocked and ran the water and guess what? It leaking like a wide open sieve and damaged the ceiling below. (Video below) Long story short I had to hire an actual plumber who tore out and redid all their shoddy work. The plumbing they did to the spout didn’t meet code either and was off center. No washer or propert sealant was installed on the tub drain which is why it leaked. Was also installed way off center. No fasteners were installed in the tub either. It’s hard finding ANYTHING that was done properly. He even had the gall to state “you telling us how to do the work and I’m just wondering why you just didn’t do it yourself?? We did a good job at a fair price.” I regret hiring them and wouldn’t recommend…to say the least. Photos and video below. Based on previous reviews he's going to say this is "Fake" and he never worked for me. He doesn't do contracts? Just to get ahead of that....I've posted our contract on my post on Nextdoor. He's also not licensed in the state of South Carolina to perform plumbing work..… this is ILLEGAL.

Our “two week” project has turned into a 3 month nightmare. From broken promises to improper installation, our experience with Stephen Koo has been horrendous. Feel free to PM me for more details and pictures. Save yourself the mess that we are in and hire someone else.

Feb 2021

Trusted handyman moved a few ceiling junction boxes for me and patched some big drywall holes!! Great quality service overall. Highly recommended!