Reviews for Merrell & Associates
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Hours
Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
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Google: 4.7/5 Facebook: 4.5/5 BBB: AMerrell & Associates
200 Ridgecrest Ave, Carrollton
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I had a great experience with Merrell & Associates. The office staff, especially Lacey, was very polite and helpful. She kept me updated about any changes to my schedule or payment. The technician, Thomas, was also very nice and informative. He would let me know if he saw any potential problems with my HVAC system and taught me things that I didn't know before. Both the office staff and technicians were happy to answer any questions I had. I appreciate that they sent the same technician for my maintenance visits because it's important to me as a single mom. They were also very mindful of my time and let me know when my technician was on the way and when they were about...read full review
This was my first experience hiring Merrell & Assoc. I called for a technician to review a very tricky wiring issue on an 8 year old 7.5 HVAC system. The technician, Thomas, was very qualified and skilled. He diagnosed the issue and fixed it for us that day. He was great giving us all the options. Honest about pricing and follow-up procedures that I can do to maintain the unit. I will use them again. If all their techs are like Thomas, Merrell & Associates are my new go-to for HVAC services and repairs.
Very good experience. Service man was very nice and respectful. He told me what he had to do and when he finished he told me that everything was working as it should. I highly recommend Merrill and Associates.