About Serenity Nails
Serenity Nails is a modern and well-equipped salon that offers a range of nail services, including manicures, pedicures, nail extensions, and waxing. The salon prioritizes cleanliness and hygiene, ensuring a healthy and risk-free experience for its customers. The staff is friendly and welcoming, with well-trained nail technicians who provide high-quality services. The salon's atmosphere is aesthetically pleasing, making it a comfortable place to relax and enjoy a spa-like experience. While some customers have reported mixed experiences, many have been pleased with their visits. One reviewer had a wonderful experience, with a kind and welcoming staff and a well-done pedicure. Another reviewer had some issues with their appointment, including a miscommunication about the day and time, and some technical difficulties with their nail treatment. However, they appreciated the salon's efforts to accommodate their needs and the nice staff. On the other hand, another reviewer had a disappointing experience, citing issues with their nail technician's work, including layering problems, uneven shaping, and jagged nails. They also reported feeling uncomfortable bringing up issues with the technician and feeling as though their concerns were not taken seriously. Despite these issues, the reviewer appreciated the salon's cleanliness and the nice atmosphere. Overall, Serenity Nails appears to be a reputable salon with a range of services and a commitment to cleanliness and customer satisfaction. While some customers may have had mixed experiences, many have been pleased with their visits and would recommend the salon to others.
The reviews made me hesitant to go, but I had a wonderful experience! The staff were very kind and welcoming. My pedicure turned out really well. The salon is super clean and aesthetically pleasing. I will definitely go back!
Searching for new salon that I have access to more than one good tech for when my family joins. I made my appointment about 2 weeks out and explained my situation. I thought I would be in good hands, I made an appointment but it appeared that it was placed on wrong day but it was a little hard to see from the opposite side of counter so I asked again clearly confirming the day, date and time and the gentleman said yes. Fast forward to this morning, I'm a little early but did not expect them to accommodate, I just like to be early in general. As I wait I get to hear a few clients commenting on their techs double booking and one never makes appointments now because she is never sure if her tech will be there or on time. This was concerning but moved on to my chair when they motioned for me to come on back. I had a couple options for color and I made my choices. I had two ladies assisting with my appointment. Both were nice but there were issues. I know we are supposed to speak up before things get too far and I did multiple times. My chair was too far back and I tried to move it forward myself with little luck and asked for help but I got little. I was so far back my knees where locking straight which is not good for circulation nor is it comfortable when have to lift them for the tech. There were no support blocks in sight either so I just made do when I asked her twice and she barely moved my chair twice and left it when I said more please. I asked for the ocean breeze box for my pedi and got the gold instead, for $75 I would like what I asked for. I noticed my nail tech felt a little off about choosing to go with rounded nails this time around vs the almond I had. It's an up charge at this salon and I wanted to change my style as well. I noticed some layering issues fairly quickly as she was doing the dipping and I did mention it but she told me to focus on shape and the rest would come later... the shape was ok but definitely would need smoothing and uniformity, so I mentioned that and she just moved on. I was starting to feel uncomfortable at this point with making any mention of issues but she moved through process and the groove remained all the way to end where she didn't even ask if there any issues but walked away to see her other client already sitting at her table. When she came back I pointed it out but she acted like it was not there. I'm glad she didn't try to tell me it was my nail bed but she pulled out her file and spent a minute on it and placed gel clear coat over it which was not what the rest of the nails were done with but I left it alone because she kept getting clearly upset. She asked again are you happy, are you sure and it was clear she was not feeling me at this point. I didn't know what else to do so I said yes. I took a quick check of the rest and by that point the other tech had pulled my pains down and asked if I was good. I could barely see my toes but what I could see was fine. I left and went to target at that point. On my walk in I noticed a lot of extra nail color on my skin that was not cleaned up. When I was in changing room I reached down to feel nails and see if it easily would one off. It didn't and all my nails were jagged which was clear easily as I tried to pull clothing on. At that point I noticed another nail ail now had a ridge that you could feel and see as if it had not fully cured. I know it was not there at salon so I went back and showed them. That was an even worse experience because she acted as if I had done something to nail and the one who did my feet had no idea what I was asking which makes sense why I got a different box than requested. I don't think I will be returning to this location.
First time I've been here. I picked out a pink color to match my toes. The receptionist could not find the color. No big deal. She then brought over a color to replace it. When the guy put it on my finger it was red. Not even close to the pink I picked out. She didn't ask me if the color was ok to me when she set it down. I didn't ask because I never thought she would just pick another random color and not ask the customer. It was not even a different shade of pink but a whole other color. The color is pretty and I didn't want him to start all over plus I was on my lunch break so I left it. Definitely not the best first impression.Service: Manicure