Waldorf Astoria Spa Atlanta Buckhead

This is one of my favorite places in Buckhead to unwind and relax. Also, huge shoutout to Kelly B, my massage therapist, for arranging a little extra sweetness for my birthday ☺ She’s a gem!

We love coming here. Jermaine really elevated the guest experience. He was professional, knowledgeable and made us feel taken care of! All the amenities, including spa and gym are always exceptional. 10 out of 10

I thoroughly enjoyed celebrating my birthday at the Waldorf Astoria Spa. From the moment I arrived, the staff was warm, attentive, and genuinely welcoming. My services were beautifully executed, and even with a minor hiccup, management handled it with care and professionalism.

My body scrub and massage were deeply relaxing, and my HydraFacial left my skin feeling refreshed and rejuvenated.

The spa itself is stunning, serene, and deeply relaxing. Overall, I left feeling truly taken care of and refreshed.

While the experience was lovely, I do think some of the service price points are a bit high and could benefit from reevaluation. That said, I would absolutely return.

Went years ago, great experience.
No other spa has yet to measure up. Still think about the incredible experience.

They know me by name 🤷‍♀ My options are always massages 💆‍♀ and facials when needed. ❤ I always feel at home and try to book months in advance. Service is 💯🔥. If I could give this spa 1000 🌟 I would. Top Notch... High Maintenence Exceptional service.

I recently visited the spa at the Waldorf Astoria Atlanta Buckhead, and unfortunately the experience did not meet my expectations, especially considering the high price point.
The spa itself feels very outdated. In the steam room, tiles were visibly falling off the walls, and the carpet in several areas looked worn, frayed, and in need of replacement. The space overall is quite small and not very aesthetically pleasing.
Guests are limited to four hours in the spa area, which I can somewhat understand because of the size. However, the relaxation areas are not very comfortable or enjoyable during that time. The lounge area is small and could definitely benefit from updates to the artwork, lighting, and overall design to create a more relaxing environment.
Another issue was the lack of spa etiquette being enforced. Several women were walking around and behaving in ways that were not mindful of the quiet, relaxing atmosphere that most people expect at a spa. Unfortunately, there didn’t appear to be any staff present to address or correct this, which made the environment feel less peaceful.
For the price of services here, I expected a much more well-maintained and relaxing spa facility. I’ve visited many other spas at similar price points that offer far better amenities and overall upkeep.
Overall, I believe this spa needs significant updating. Until improvements are made, I will not be returning. At this price, I can easily go elsewhere and enjoy a much better spa experience.

The level of attention to details that the Waldorf gives should seriously be studied by any business that deals with people! Every time I stay I feel so cared for. Every access point is made sssoo easy! From check in to check out. Every request comes with a solution. I don’t think I’ve ever heard  “we don’t do/offer that”. They always accommodate . Plus they go above a beyond with how they look after their clients. I will always recommend them!

The Waldorf Astoria is simply the Best of Buckhead. Our stay was so special and intimate thanks to their team. Thank you to Carlos for the warm welcome and his team's attentiveness. From the valet parking to the meeting spaces we were taken care of! Thank you, Waldorf Astoria Buckhead Family!

I had awesome awesome service! Experience, champagne, superb!

After reading the previous reviews and reflecting on my own experience, I’ve been a loyal customer for several years. Even though I rotate between a few spas, this one used to be in my top five. Unfortunately, after today, it has definitely fallen off that list.

I recommended a friend to book here for her birthday, and I honestly regret that decision. The front staff has always been pleasant, but this time we were met with unnecessary attitude from the back staff, and we had no idea why it was directed toward us. It was uncomfortable and completely uncalled for.

On my last visit, everyone received a complimentary glass of champagne. Now, we were told that only guests celebrating a birthday qualify for that, yet repeat customers and people who refer others don’t receive so much as a glass of rosé. What made it even more confusing is that guests in my party, who were not celebrating birthdays, still received a complimentary glass… even though I’m the one who referred everyone to the spa. The policy makes no sense and should definitely be reconsidered.

To make matters worse, my friend never received the birthday cake they’re supposed to provide. The excuse was that “no one knew it was her birthday,” even though they call beforehand to confirm appointments. Asking whether a guest is celebrating something should absolutely be standard so the staff can prepare accordingly. Right now, it feels like “if you know, you know,” and if not, too bad.

Overall, the customer service has declined, but the prices have not and that combination makes no sense. Unfortunately, I will not be spending any more money at this spa.