About A Step Above Case Management
Reviews for A Step Above Case Management
Write a reviewHours
Monday: 9AM - 4PM
Tuesday: 9AM - 4PM
Wednesday: 9AM - 4PM
Thursday: 9AM - 4PM
Friday: 9AM - 4PM
Saturday: ClosedSunday: Closed
A Step Above Case Management is a licensed provider specializing in home and residential care services. They offer a variety of services, including in-home care, home-delivered meals, adult day health, emergency response services, alternative living services, and respite care. The company tailors its services to each client's individual needs, aiming to help them live independently and with dignity. They strive to provide flexible care options, allowing program participants to choose from a pool of qualified providers who accept Medicaid payment rates. Clients have praised the company's responsiveness, compassion, and helpfulness, particularly highlighting the exceptional support provided by individuals like Joey and Jerika. These individuals have been described as knowledgeable, understanding, and dedicated to going above and beyond to assist families in need. Their willingness to answer questions, provide guidance through the process, and follow up with clients has been greatly appreciated.
This correspondence is in reference to my visit to your establishment. I had quite a situation in regards to my husband, Richard King, who has been paralyzed for six years now. We have had many situations where we were not able to receive services promised. Upon speaking to Mr. Mark Bush in September, finally, we had direction. Mr. Bush was knowledgeable, compassionate and efficient. A plan was facilitated and my husband is now enrolled in a program and is receiving services for his condition!
Our family is extremely thankful to Mr. Bush for executing a plan for our husband and father.
Thank you, Mr. Bush for caring!
03/05/2026
A Step Above Case Management – Truly Living Up to Their Name
I want to share my heartfelt gratitude and admiration for the outstanding work A Step Above Case Management has been doing in supporting my 94-year-old mother. From start to where we are now, the experience has been nothing short of remarkable.
Their team has consistently demonstrated unwavering professionalism, empathy, and diligence throughout the entire process. Even when we encountered a few bumps along the way, they never lost focus or momentum. That level of resilience and commitment speaks volumes about the strength of their leadership and the culture they’ve built within the organization.
Once...read full review
Update!!!!
I received a call from Mr. Bush (owner) this morning. He explained the situation and said the problem will be rectified.
He understood my feelings and made sure I was comfortable with everything. I couldn't have asked for more. So because he had empathy, humor and was just plain honest, I felt I had to update my story as soon as possible so people reading my review would know that things happen and owners of businesses get it and will reach out and help.
He also is putting me in touch with one that understands Medicaid to ensure my mom is getting everything she needs.
Thanks Mr. Bush, you have made us very happy. 10 stars?