Castle Dry Cleaners In Oconee

To preface this terrible review. The employees of the local store have been good to us.

The management is an absolute disgrace. We have had multiple problems with this dry cleaner leaving residue on our clothing items but the employees have remedied this at each time. This time they have put multiple holes in the pants of a $1000 suit and will not take any responsibility for this action. The manager is demeaning, aggressive, and very unwilling to help. I felt as though he was talking down to me and trying to mansplain this situation to me. It took him a week and half to contact me. This after his own employees warned he was not good at communicating with customers and… read full review

They sent me home with pants that clearly did not belong to me. When I discovered it a few days later I returned them. They acknowledged the mistake but would not refund the money they had charged for cleaning them.

I have been using this cleaner for many many years. Literally weekly. We came today and they had a huge line to the drive thru and there was no way to get in the line because of the location of drop off window. So my husband parked and tried to go in with his laundry. The door was locked. Not sure why as we are well past Covid and ninety percent of business have resumed normally. So the lady peaks her head out the side door and says that he has to get in his car and get in the drive thru line. SMH not very concerned about our business or anyone’s for that matter. If we can’t come inside and the line is not safely accessible then that’s a problem. So today they lost… read full review