415 N Orlando Ave #105, Winter Park
Fri 10AM - 8PM
4.3
★★★★☆
32 reviews
“I cannot say enough good things about Alex and Izzy, the two women who took care of me at the South Beach Tanning Winter Park (Mills) location. I came in for a spray session before leaving on a work trip to Texas, and we hit a snag: with the merger and acquisition happening with Zoom Tan, my account hadn’t transferred over correctly. Instead of shrugging it off or sending me away, these two spent nearly 30 minutes on the phone with customer service on my behalf, patiently working through it until everything was straightened out.<br><br>I’ve been a customer for 17 years, which is almost as long as these two have been alive, and not once did they make me feel like a “Karen” or overcomplicate something that didn’t need it. They just handled it, with so much grace and patience, and made me feel completely welcome the entire time. They could have easily told me to come back another day, but they understood I was on a tight timeline and went above and beyond to make sure I got my session in before my flight.<br><br>Alex and Izzy are warm, gracious, and everything customer service should be. That kind of genuine, go-the-extra-mile care is rare, and it made my whole day. I left glowing in more ways than one, and honestly energized by how lovely they both were.<br><br>Thank you both so much. You turned a frustrating situation into a five-star experience, and I’ll absolutely be back.”