I’ve been twice to this location and both times were disappointing. It seems like they just hire inexperienced people (which makes sense for a chain). Everyone there is nice, I just don’t think the skill level is there.
Most recently I came in for a prenatal thinking there would be more of a foot massage because it’s pretty common knowledge that pregnant women’s feet hurt and the masseuse barely touched them. I told her my lower back hurt and she only spent time on the upper back. She also left me soaked in oil and just left one small towel to clean up myself. During most massages, the masseuse will use towels themselves to clean up the oil from each area. I left afraid I would ruin my clothes from how oily I still was. Either save your money and don’t go or spend more at a nicer establishment.
Leany T
May 2026
Called today to find out information about their hours and services and the receptionist was rude and very short with me. I don't want to imagine someone working on me with that attitude.
Gourav Mukherjee
May 2026
I’ve been a customer for many years, unfortunately the staff was exceptionally rude and unprofessional with me today. Really has gone down hill
Carmen Torres
May 2026
Sahara was highly professional and resolved my billing error quickly. I’m grateful she managed my concern!
Jackie Rawlings
May 2026
Had the best massage ever from Thomas. Alisha did a great job with my facial. Would highly recommend both and plan to rebook for myself
Maria Velasquez
Apr 2026
Went in today for a classic facial. Ashley did a great job and I highly recommend this location and to ask for her. She is very knowledgeable and friendly. Ashley recommended a couple of things and she gave me tips and tricks to keep my face thriving. I am very happy about my experience and will keep booking regular appointments with Ashley.
Mely Recio
Apr 2026
The Massage Therapist are amazing but the management always has the way to over charge, after you get the massage they come with random $40 dollars fee because I use more then 3 gift cards, if they going to limit the use they have to limit the buy or explain clearly to the person that it’s buying the gift card, so the person that received the gift don’t get surprised with extra charge.
Alfredo Serran
Mar 2026
1 Star – Very disappointing experience This was honestly one of the most uncomfortable experiences I've had at a massage business. The biggest problem is not even the massage itself, it's the management. The manager, Rhonda, was extremely unprofessional and gave the impression that customer satisfaction is not a priority. The attitude was cold, dismissive, and at times outright rude. When management behaves like this, it tells you everything you need to know about how the business is really run. The environment did not feel welcoming or relaxing. Instead, it felt tense and poorly organized. A massage business should make clients feel comfortable and respected, but this place failed to create that basic level of trust. There are far too many good massage establishments out there to waste your time and money in a place where professionalism seems optional. I would not come back and I would absolutely not recommend this place to anyone looking for quality service or respectful treatment. Do yourself a favor and look elsewhere
Devin Anthony
Feb 2026
My experience was so poor. I’m going ask for the general manager to reach out to me. I just emailed the location so I hope I can follow up this review with some satisfaction that my concerns were addressed. But for those that think about coming here, be Leary as I just received the worst massage experience of my adult life..
Aurelija
Jan 2026
I booked a 100-minute massage and called approximately 8 hours before my appointment because I was concerned I might not arrive on time and requested to reschedule for the following day. I was informed that any change within 24 hours results in a 100% charge, even when rescheduling rather than canceling. I was also told that if a client is sick, an MD note is required to avoid being charged. This policy is extremely rigid and unreasonable for a wellness service. Although I ultimately arrived on time and proceeded with the massage, the service itself was unacceptable. The massage was poor in quality, and the therapist wore rubber gloves throughout the session. As a member since 2013, this was the first time I encountered this. Skin-to-skin contact is a basic and expected standard for massage unless medically necessary or clearly disclosed beforehand. Between the inflexible policies and the subpar service, this experience was deeply disappointing and far below the standard I have come to expect.
Victoria
I’ve been twice to this location and both times were disappointing. It seems like they just hire inexperienced people (which makes sense for a chain). Everyone there is nice, I just don’t think the skill level is there.
Most recently I came in for a prenatal thinking there would be more of a foot massage because it’s pretty common knowledge that pregnant women’s feet hurt and the masseuse barely touched them. I told her my lower back hurt and she only spent time on the upper back. She also left me soaked in oil and just left one small towel to clean up myself. During most massages, the masseuse will use towels themselves to clean up the oil from each area. I left afraid I would ruin my clothes from how oily I still was. Either save your money and don’t go or spend more at a nicer establishment.
Leany T
Called today to find out information about their hours and services and the receptionist was rude and very short with me. I don't want to imagine someone working on me with that attitude.
Gourav Mukherjee
I’ve been a customer for many years, unfortunately the staff was exceptionally rude and unprofessional with me today. Really has gone down hill
Carmen Torres
Sahara was highly professional and resolved my billing error quickly. I’m grateful she managed my concern!
Jackie Rawlings
Had the best massage ever from Thomas. Alisha did a great job with my facial. Would highly recommend both and plan to rebook for myself
Maria Velasquez
Went in today for a classic facial. Ashley did a great job and I highly recommend this location and to ask for her. She is very knowledgeable and friendly. Ashley recommended a couple of things and she gave me tips and tricks to keep my face thriving. I am very happy about my experience and will keep booking regular appointments with Ashley.
Mely Recio
The Massage Therapist are amazing but the management always has the way to over charge, after you get the massage they come with random $40 dollars fee because I use more then 3 gift cards, if they going to limit the use they have to limit the buy or explain clearly to the person that it’s buying the gift card, so the person that received the gift don’t get surprised with extra charge.
Alfredo Serran
1 Star – Very disappointing experience
This was honestly one of the most uncomfortable experiences I've had at a massage business. The biggest problem is not even the massage itself, it's the management.
The manager, Rhonda, was extremely unprofessional and gave the impression that customer satisfaction is not a priority. The attitude was cold, dismissive, and at times outright rude. When management behaves like this, it tells you everything you need to know about how the business is really run.
The environment did not feel welcoming or relaxing. Instead, it felt tense and poorly organized. A massage business should make clients feel comfortable and respected, but this place failed to create that basic level of trust.
There are far too many good massage establishments out there to waste your time and money in a place where professionalism seems optional.
I would not come back and I would absolutely not recommend this place to anyone looking for quality service or respectful treatment.
Do yourself a favor and look elsewhere
Devin Anthony
My experience was so poor. I’m going ask for the general manager to reach out to me. I just emailed the location so I hope I can follow up this review with some satisfaction that my concerns were addressed. But for those that think about coming here, be Leary as I just received the worst massage experience of my adult life..
Aurelija
I booked a 100-minute massage and called approximately 8 hours before my appointment because I was concerned I might not arrive on time and requested to reschedule for the following day. I was informed that any change within 24 hours results in a 100% charge, even when rescheduling rather than canceling.
I was also told that if a client is sick, an MD note is required to avoid being charged. This policy is extremely rigid and unreasonable for a wellness service.
Although I ultimately arrived on time and proceeded with the massage, the service itself was unacceptable. The massage was poor in quality, and the therapist wore rubber gloves throughout the session. As a member since 2013, this was the first time I encountered this. Skin-to-skin contact is a basic and expected standard for massage unless medically necessary or clearly disclosed beforehand.
Between the inflexible policies and the subpar service, this experience was deeply disappointing and far below the standard I have come to expect.