They were perfect. They have a forever customer now. Jimmy was such a great help. He is very knowledgeable and explains everything thoroughly. My ac went out and I called Iceberg at 7pm last weekend and they were there as soon as possible. Breanna has great customer service. They also fixed my issue and got my ac working first time around! So very thankful for them and will be a lifetime customer.
About Iceberg Home Services
Iceberg Home Services is a family-owned HVAC and plumbing company based in Florida, with over 70 years of experience serving residential and commercial customers in Polk County and the surrounding areas. The company is well-regarded for its professional service, cleanliness, and customer-focused approach.
Technicians, like Jayvon and Joel, are described as knowledgeable, pleasant, and patient. They provide clear explanations, ensuring customers understand the work being done. Customers have noted their responsiveness, with one reviewer appreciating how quickly a technician was sent out after a late-night call. Jayvon, in particular, took extra time to show a customer how to care for their unit and provided a detailed quote for replacing an old unit.
Iceberg Home Services is highly recommended for both routine maintenance and installations. They are committed to supporting local organizations and employing local people, ensuring a community-focused service. Customers feel safe and well-informed throughout the process, as the company keeps them updated and offers fair, transparent pricing. Many have expressed gratitude for the professionalism and efficiency of the team, making Iceberg Home Services a reliable choice for HVAC and plumbing needs.
Reviews
They have been very friendly and fast. Would definitely recommend. Great service thank you!
Awesome response time with customer service and service tech, Kitt, was amazing! I urgently needed someone to diagnose and give me info on what would be a next step as my temp was not reaching the desired temp. Kitt came, was honest throughout the whole process and never once pressured me into anything. He gave me options, up to 3 even, on what would make sense for what service I would need, but was understanding on my situation. Thank you Iceberg for accommodating, and especially Kitt for coming back after I missed him when he first arrived.
Photos
Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
Good to know
- on-site services
- accepts credit cards
Location
1101 42nd Street Northwest, Winter Haven, FL 33881
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