I called late at night because my dog had vomited multiple times after ingesting foreign material and I was seeking urgent veterinary guidance. The website advertises emergency and urgent care services and specifically states that “a veterinarian will be available to answer any questions you have and offer advice,” that calls will be returned “no matter what time of day or night,” and that they “prioritize emergency care over other appointments.”
Instead, I reached an answering service that provided no veterinary guidance and simply informed me that the practice was fully booked and closing soon, directing me to an emergency hospital. I understand that practices can be at capacity, but the experience did not align with the expectations created by the website’s emergency service claims. During a stressful situation, I expected access to the emergency support that is prominently advertised.
Christina Scharf
Apr 2026
Dr.Hefter was amazing! We have had him at our home twice once for a check and the last time was to help us put our Molly girl down when that time came, he and his nurse were extremely professional and kind... he explained every step he was going to do and what it was going to do to our girl, she was able to pass with the dignity she deserved after the 15 years she devoted to us! I would recommend him and his staff a thousand percent!
Benjamin (Ben)
Mar 2026
I called them twice about my cat. The first time they never responded, the next day I called again, and it took them three hours to say they didn’t do weekends. my cat is now dead.
Jacqueline Samelson Qualters
Aug 2023
Last week one of my kitty’s started urinating blood. My regular mobile vet had no availability until the next week and I didn’t want her to be in pain. I searched all over for emergency mobile vets and could not find one near me. I took a chance at calling Premium Vet Care late Thursday and in less then 24 hours Dr. Hefter came with his Vet Asst. I was so impressed with them and wanted to share my experience. From the moment we met, I felt at ease; I was a wreck all day worrying about my Lucky. When they got to my home they explained what they were going to be doing. They were so gentle with her; she’s blind! They even set up in my closet where she was hiding and did her blood work and urine test there. They then took her to their van to do her X-rays. The antibiotics worked within hours and Dr. Hefter answered all my questions and offered to answer any additional questions via text. I can only imagine how busy his practice is, and to be this responsive is unheard of and so much appreciated. My kitties are my babies! I highly recommend Premium Vet Care!!!
Jackie Q.
Aug 2023
Last week one of my kitty's started urinating blood. My regular mobile vet had no availability until the next week and I didn't want her to be in pain. I searched all over for emergency mobile vets and could not find one near me. I took a chance at calling Premium Vet Care late Thursday and in less then 24 hours Dr. Hefter came with his Vet Asst. I was so impressed with them and wanted to share my experience. From the moment we met, I felt at ease; I was a wreck all day worrying about my Lucky. When they got to my home they explained what they were going to be doing. They were so gentle with her; she's blind! They even set up in my closet where she was hiding and did her blood work and urine test there. They then took her to their van to do her X-rays. The antibiotics worked within hours and Dr. Hefter answered all my questions and offered to answer any additional questions via text. I can only imagine how busy his practice is, and to be this responsive is unheard of and so much appreciated. My kitties are my babies and I will do everything I can to keep them healthy and safe. Just knowing I have Dr. Hefter if I ever have another emergency is comforting. I highly recommend Premium Vet Care!!!!
Azithro M.
Jun 2023
Terrible. fraud and rude.Go to their google reviews and see how they're attacking literally each person who has anything negative to say.
Danny Sprouse
Nov 2022
Who knows if the care from these people is any good because they never bothered to respond. We called at 2pm in the afternoon sharing that our cat was very sick, lethargic, and not eating or drinking. We were worried he was in renal failure and we feared we might be looking at euthanasia of our fur baby. The woman we reached assured us that a vet would be calling us back within 45 minutes to an hour at the most. It’s now been almost 6 hours and no one has bothered to call us. Premium Vet Care says they are an emergency and urgent care outfit. Maybe their definition and mine differ about what is urgent or emergency, but 6+ hours is absurd. Their website is lovely and suggests they are there for you, 6 hours later we are wondering where they are for us. I would NOT recommend this company if you have an urgent or emergency situation, they definitely have not responded to ours.
Anne C.
Aug 2022
Dr. Hefter and his team are fantastic. They are compassionate, caring and provided several options for treatment choices for our aging pup. I highly recommend them! They are also convenient!
Chris Del Vesco Cruz
Apr 2022
I cannot thank you enough for helping our precious fur baby with the most gentle, loving, compassionate transition in the comfort of his home with his favorite person in his favorite spot. There are not words for our gratitude!
Jeff L.
Dec 2021
It took me a long time to write but I needed to share that I had a amazing experience with Dr. Hefter back in June, 2021. Our 9 year old terrier mix had been going down hill but we thought we had a longer time with him. He went downhill fast one night and was in too much pain to bring to a local emergency veterinarian. I did a Google search for Veterinarians that did house calls and found Premium Vet Care. They originally told me they only did home care in Broward and I am located in Miami Beach. I think when they heard how upset I was they agreed to drive from Plantation to Miami Beach on a Friday night. Dr. Hefter had to put our Bo to sleep and I was able to hold our pup him while he was injected. Dr. Hefter explained each step of the process and then carefully wrapped Bo in a sweet blanket and we carried him down to his car. A couple months later a very sweet man delivered Bo's ashes in a beautiful wood urn along with a note, a rose and a imprint of his paw print. I will never be able to thank them enough.
Gianella Latorre
I called late at night because my dog had vomited multiple times after ingesting foreign material and I was seeking urgent veterinary guidance. The website advertises emergency and urgent care services and specifically states that “a veterinarian will be available to answer any questions you have and offer advice,” that calls will be returned “no matter what time of day or night,” and that they “prioritize emergency care over other appointments.”
Instead, I reached an answering service that provided no veterinary guidance and simply informed me that the practice was fully booked and closing soon, directing me to an emergency hospital. I understand that practices can be at capacity, but the experience did not align with the expectations created by the website’s emergency service claims. During a stressful situation, I expected access to the emergency support that is prominently advertised.
Christina Scharf
Dr.Hefter was amazing! We have had him at our home twice once for a check and the last time was to help us put our Molly girl down when that time came, he and his nurse were extremely professional and kind... he explained every step he was going to do and what it was going to do to our girl, she was able to pass with the dignity she deserved after the 15 years she devoted to us! I would recommend him and his staff a thousand percent!
Benjamin (Ben)
I called them twice about my cat. The first time they never responded, the next day I called again, and it took them three hours to say they didn’t do weekends. my cat is now dead.
Jacqueline Samelson Qualters
Last week one of my kitty’s started urinating blood. My regular mobile vet had no availability until the next week and I didn’t want her to be in pain. I searched all over for emergency mobile vets and could not find one near me. I took a chance at calling Premium Vet Care late Thursday and in less then 24 hours Dr. Hefter came with his Vet Asst. I was so impressed with them and wanted to share my experience. From the moment we met, I felt at ease; I was a wreck all day worrying about my Lucky. When they got to my home they explained what they were going to be doing. They were so gentle with her; she’s blind! They even set up in my closet where she was hiding and did her blood work and urine test there. They then took her to their van to do her X-rays. The antibiotics worked within hours and Dr. Hefter answered all my questions and offered to answer any additional questions via text. I can only imagine how busy his practice is, and to be this responsive is unheard of and so much appreciated. My kitties are my babies! I highly recommend Premium Vet Care!!!
Jackie Q.
Last week one of my kitty's started urinating blood. My regular mobile vet had no availability until the next week and I didn't want her to be in pain. I searched all over for emergency mobile vets and could not find one near me. I took a chance at calling Premium Vet Care late Thursday and in less then 24 hours Dr. Hefter came with his Vet Asst. I was so impressed with them and wanted to share my experience. From the moment we met, I felt at ease; I was a wreck all day worrying about my Lucky. When they got to my home they explained what they were going to be doing. They were so gentle with her; she's blind! They even set up in my closet where she was hiding and did her blood work and urine test there. They then took her to their van to do her X-rays. The antibiotics worked within hours and Dr. Hefter answered all my questions and offered to answer any additional questions via text. I can only imagine how busy his practice is, and to be this responsive is unheard of and so much appreciated. My kitties are my babies and I will do everything I can to keep them healthy and safe. Just knowing I have Dr. Hefter if I ever have another emergency is comforting. I highly recommend Premium Vet Care!!!!
Azithro M.
Terrible. fraud and rude.Go to their google reviews and see how they're attacking literally each person who has anything negative to say.
Danny Sprouse
Who knows if the care from these people is any good because they never bothered to respond. We called at 2pm in the afternoon sharing that our cat was very sick, lethargic, and not eating or drinking. We were worried he was in renal failure and we feared we might be looking at euthanasia of our fur baby. The woman we reached assured us that a vet would be calling us back within 45 minutes to an hour at the most. It’s now been almost 6 hours and no one has bothered to call us. Premium Vet Care says they are an emergency and urgent care outfit. Maybe their definition and mine differ about what is urgent or emergency, but 6+ hours is absurd. Their website is lovely and suggests they are there for you, 6 hours later we are wondering where they are for us. I would NOT recommend this company if you have an urgent or emergency situation, they definitely have not responded to ours.
Anne C.
Dr. Hefter and his team are fantastic. They are compassionate, caring and provided several options for treatment choices for our aging pup. I highly recommend them! They are also convenient!
Chris Del Vesco Cruz
I cannot thank you enough for helping our precious fur baby with the most gentle, loving, compassionate transition in the comfort of his home with his favorite person in his favorite spot. There are not words for our gratitude!
Jeff L.
It took me a long time to write but I needed to share that I had a amazing experience with Dr. Hefter back in June, 2021. Our 9 year old terrier mix had been going down hill but we thought we had a longer time with him. He went downhill fast one night and was in too much pain to bring to a local emergency veterinarian. I did a Google search for Veterinarians that did house calls and found Premium Vet Care. They originally told me they only did home care in Broward and I am located in Miami Beach. I think when they heard how upset I was they agreed to drive from Plantation to Miami Beach on a Friday night. Dr. Hefter had to put our Bo to sleep and I was able to hold our pup him while he was injected. Dr. Hefter explained each step of the process and then carefully wrapped Bo in a sweet blanket and we carried him down to his car. A couple months later a very sweet man delivered Bo's ashes in a beautiful wood urn along with a note, a rose and a imprint of his paw print. I will never be able to thank them enough.