Direct Auto Insurance is known for its exceptional customer service, highlighted by the professionalism and knowledge of its staff. Lisa Gregory, a key team member, goes above and beyond to ensure a positive experience for customers. She demonstrates empathy, a sense of humor, and promptly helps resolve difficult issues. Recently, customers have praised other agents like Kiana and Jennifer for their remarkable service. Kiana provided perfect service, being very nice and keeping conversations direct while explaining deals and details about plans. Customers appreciated her honesty and the one-on-one attention she offered. Jennifer also received high marks for her kindness and helpfulness, making customers feel valued. The pleasant demeanor and follow-up skills of the team have won the business of satisfied customers at Direct Auto Insurance.
Fredericka Dillard has been a pleasure to work with, all the clients I have sent her way have had nothing but good things to say about her. She is very knowledgeable and makes everything so easy. If you haven't, you need to go see her and let her take care of your insurance needs auto or renters 😁
I had an excellent experience at Direct Auto Insurance on Fowler Avenue, thanks to Richard L.
My brother's insurance situation was extremely complicated, and Richard was incredibly patient, kind, and knowledgeable throughout the entire process. He took the time to explain everything clearly, answered all of my questions, and worked hard to find us the best deal possible instead of rushing us through.
It's rare to come across someone who genuinely cares about helping their customers, and Richard went above and beyond. His professionalism, excellent customer service, and willingness to stick with us through such a complex situation made all the difference. I highly recommend… read full review
I was very happy with the customer service that I received over the phone with the person that that helped me. It’s very hard to find a company quote online that allows you to pick non-car owner insurance option so I finally decided to call one and direct was the first and only place I called yesterday. Direct auto insurance was actually the very first car insurance I ever bought for myself as an adult 15 years ago and I had a great experience then.. the process probably took about 25 minutes if that it was very informative they answered all of my questions. Let me know deadlines dates and fees and explained everything in detail and I was very very happy with the customer… read full review
9539A East Fowler Avenue, Thonotosassa, FL 33592
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