Final Vinyl Floors

Oct 2023

The process started out simple enough. One thing that put me off was that I was asked to post a review when planning to get free items. I am guessing that is why their are a lot of 5 star reviews. Planning was easy and the we were super excited as the cabinets even arrived early. The installers arrived as scheduled. The installers were courteous and knowledgable. As they began assempbling our kitchen a few pieces were broken straight out of the box. They explained that a warranty part would be ordered. Great, no problem. On day 3 we were informed that their were not enough parts to complete the kitchen. Because the planning included 24" deep wall cabinets, we were not upset. Sure we would buy the extra parts they needed. However, when we went into the store to order the parts almost $2000 in additional labor was added. When I questioned this additional labor, I was told it was for customization. I tried to explain to the sales person that the customization was included in writing on our orginal sale. However, I was told that the original sale did not include tops on our cabinets? Are you kidding? The renderings all showed cabinets with tops. So we have a half completed kitchen, missing and broken parts as well as an unauthorized charge for labor on my credit card. AT this point I would not reccomend Cabinets to Go to anyone. I did reach out to the corporate office, who said they would address it. The manager did try to reach out to me Saturday at 5:38 pm. UNfortunately we were out eating dinner because we do not have a functioning kitchen. As of right now my credit card was charged for labor that I expressly told them I was not willing to pay. Furthermore, I feel like they really try to scam you since this is the second time they hit me up for extra labor. The firtst time I just paid it thinking they made a mistake. That cost me an additional $900. We ordered a toltal of 36 cabinets plus fillers and panels. I should have researched the process a little more as the industry standard for installation is $150-$300 per cabinet. we paid $341 per cabinet for installation ffore they tacked on an addtional 2K. NOw the install cost is $386 per cabinet and that does not include demo, electric, plumbing, or apparently tops to your cabinets. The cabinets are nice, but I think the retailer is scamming on the labor.

Oct 2023

I finally got my countertops on 10/12... mind you the cabinets were installed on 8/28..... they damaged quite a few of them and we were waiting for them to replace them.... cabinets to go decided to withhold this repair because my husband wouldnt sign the "final bill" they made and with good reason... they overcharged us by about $1900.00 and insisted they didnt. If cabinets to go had a brain in their corporate office they would either shut down the Tampa store or get some manager in there who doesnt screw the people who are buying from them. They overcharged for a lot of things and insisted we were wrong... so we had to wait until a gentleman from corporate office came here and my husband went over every damn bill with him only to make them realize they lied, they cheated us, they overcharged us and they are nothing but crooks. We were without a kitchen for quite a while because we wouldnt sign a bill that was padded by them.... on top of that... their so-called installers should all get new jobs cause they have no idea what they're doing and I have heard that the Tampa area is the only one that has all these problems... dealing with this company in another county or state may be different but here they are horrible, they want to overcharge because they want more money for their pockets... when someone gets $150.00 for every piece they install that's a little much and on top of that they put screws through the cabinets, put them in crooked, put up damaged cabinet doors, damaged our kickplate to the island, damaged our pantry door with their drill, put up a plate next to the refrigerator that wasnt even straight..... how does someone stay in business doing this kind of horrible job? Cabinets to go doesnt care, they already got your money unless you make sure to read your bills, make sure you know exactly what was shipped to your house and how many of each and every product otherwise they'll try to do to you what they did to us...if they used 4 pieces of crown molding that's a lot yet they charged us for 9 of them.... at the price of the molding and the cost of 150.00 to install every piece that's a good chunk of money... my best advice to all of you is dont deal with these people. not in Tampa... the manager there is a liar and you cannot trust them not to pad your bill

Aug 2023

This is an edit to a previous review. They have sent us THREE batches of Chalet White cabinets. THREE! Each batch is damaged. Broken, cracked, broken cam locks, scratches, gloppy paint, chipped paint, first layer of plywood cupping off, missing pieces, etc. THREE BATCHES! They say that "Third time's a charm", but not in this case. How in the world can you receive not only one batch of damaged cabinets, not two, but THREE! That's 36 cabinets! I don't know who they have doing the fabricating/cutting, but they need to have a talk with them. The WOW that they claim to have is WOE! (PS- I don't know why, but I can't attach the newest photos)