About St. Augustine Regional Veterinary Emergency Center
St. Augustine Regional Veterinary Emergency Center provides compassionate and caring services to pets in emergency situations. The staff is kind, patient, and helpful, taking the time to explain procedures and updates to pet owners. The veterinarians are clear, upfront, and honest about diagnoses and treatment options, working with owners to find the best solution for their pets. Despite being busy, the team takes the time to regularly update owners and answer questions, making them feel comfortable and cared for. The center's emergency services are prompt, with pets being taken in immediately, and the staff is willing to work with owners to find a solution that suits their needs. The facility is especially attentive during difficult moments, such as euthanasia, offering calm, gentle care and thoughtful touches like paw print cards and engraved keepsake boxes. The staff's kindness extends beyond urgent care, with follow-up calls to check on pets. Overall, St. Augustine Regional Veterinary Emergency Center is a reliable and trustworthy option for pet owners in emergency situations.
These are the most caring and kind and considerate group of people that I’ve ever met! My beautiful Nahlita past away very traumatically on New Year’s Eve and the veterinarian tried so hard to save her but just couldn’t. The staff were so supportive and even affected by the whole dramatic situation, that every single person was in tears. They gave us all the time we needed in a special separation room to hold her and love on her as long as we needed to. Then they were so very considerate with our final bill. I can honestly say that we were cared for just as compassionately as our baby Nalahbear was. Thank you so much for being there when no other vet was willing...read full review
Was my first time here after an emergency. The staff and doctors were amazing, made me feel calm and comfortable at a bad time. My dog needed stitches and they took really good care of him, any questions I had throughout were answered. Thank you for saving Milos life and being good to my baby boy!!!! Happy new year!!!
Great service. Super compassionate, informative, and patience with all of my questions. Impressive care and attention to your pet. My dog needed emergency surgery and he was seen and attended right away. Would definitely recommend. Took great care of my Clyde. Facility was clean, neat and organized.