About Floor Factory Outlet - St. Augustine
Floor Factory Outlet is a reliable choice for flooring needs, offering great service and support. Customers have praised the helpful staff, particularly Ned and Jim Marino, for their expertise and assistance in selecting the right products. Ned has been noted for his genuine care in resolving issues, such as when an installer needed to return to fix a job. The business provides quick delivery and storage options, along with arranging installers, making the process easy. Many have returned for multiple projects, highlighting competitive prices and quality materials, including waterproof options. Customers have been pleasantly surprised by the prices and the quality of the products, with recommendations for both the store and the staff for their helpful ideas and patience.
I’ve previously purchased granite countertops as well as LVP floors from here. Ned was extremely helpful and actually cared when I ran into a situation that required the installer to come back out to fix a job. He pulled my invoices from years back and assisted with additional vendors/ installers that could fix my issue when the original installer refused.
Ned did a great job and I will certainly continue to work Cabinet / Floor Factory Outlet. They do need to work on vetting vendors/ installers better.
The 5 stars is for Ned and team but Sam with Planet Granite doesn’t take pride or accountability for his work.
great store & staff - with lots of helpful ideas && patience! Ned was wonderful at the store - & Danny did an incredible job with the installation highly recommended
Stopped in today just to check prices. Surprised by the prices and the quality of the products. Worked with Jim Marino to actually purchase the tile for the shower and floor in our bathroom! Great service and prices! Stop by, you just might be as surprised as we were!