Garden Center at The Home Depot

Jun 2023

Disgustingly bad customer service. Tried to confirm a delivery time the day before, but kept getting an erroneous message when responding to their instructional text. Delivery drivers lied to their manager, stated they came to deliver an hour later than they actually did. Spent over an hour with their customer service, who said they would look into it. Never heard backThen they made us wait 5 additional days for the delivery, and did not come at the prearranged time that day even though it was confirmed. The delivery gentleman then had the nerve to ask for a 5 star review!Oddly, they never asked for feedback Hmmm, wonder why.

Jun 2023

I would rather crap a cactus plant than shop at this place again. Terrible customer service. I wondered around looking for several items, not once did an employee ask if I needed help. Apparently, picking your nose and standing around doing nothing in the fastener aisle is more important than offering to help the guy who's there to spend money. I was ignored by at least 10 employees. (Fortunately, there was just the one nose picker.) You'd think that HUGE stores would understand that things are hard to find in a big place, so they'd train their employees to offer assistance. You'd think that. You'd be wrong. Also, they don't have many baskets to use while shopping. I...read full review

Mar 2023

Angry customer! I ordered some flooring from Home Depot that took roughly two weeks. Unfortunately for me, the order only had 28 of the 32 cases. I called customer service and the gentlemen said come on in, we'll make it right. I drove back and they didn't have the other 4 cases in the store and called some warehouse to order them. I have a flooring guy coming in 3 days, the order won't arrive until 10 days. Their mistake but I'll have to pay the consequences. I asked if it could be expedited but there isn't a process for it. I asked if they could install the remainder since their mistake to which they responded that they wouldn't do that. I asked for the DM, his name...read full review