Overcharged for routine cleaning and then claimed they did some special service not included in the standard cleaning which they did not do but even if so they never explained this to me or gained my consent to do it or advised me of the add on charges. Office Manager does not reply to emails or return phone calls and hygienist shamed me because my gums bled during the flossing and picking. I see other reviews stating they experienced the exact same scam here so I'd go elsewhere.
Jun 2024
This place tries to charge you for cleanings you do not need, I have taken care of my teeth all 26 years of my life. The dental hygienist even said "Oh you have taken good care of your teeth, you have never had a filling, all you need is a cleaning" Then proceeds to tell me my cleaning will be $53 dollars, I asked why the charge as my insurance covers 2 cleanings a year she said based on my code it will be $53. I then proceeded to call the insurance company who called the office come to find out they were trying to charge me for periodontal cleaning which is $53 instead of a normal cleaning. The hygienist states "Dr Theis decided on that based on your X-ray" (He NEVER...read full review
May 2024
This place tries to charge you for cleanings you do not need, I have taken care of my teeth all 26 years of my life. The dental hygienist even said "Oh you have taken good care of your teeth, you have never had a filling, all you need is a cleaning" Then proceeds to tell me my cleaning will be $53 dollars, I asked why the charge as my insurance covers 2 cleanings a year she said based on my code it will be $53. I then proceeded to call the insurance company who called the office come to find out they were trying to charge me for periodontal cleaning which is $53 instead of a normal cleaning. The hygienist states "Dr Theis decided on that based on your X-ray" (He NEVER came and looked at my teeth in person). I told her if they are going to charge me for unnecessary cleanings then they can keep it and I will go somewhere, where they will explain everything such as the types of cleaning and the reason behind it. DO NOT GIVE THEM BUSINESS!
Overcharged for routine cleaning and then claimed they did some special service not included in the standard cleaning which they did not do but even if so they never explained this to me or gained my consent to do it or advised me of the add on charges. Office Manager does not reply to emails or return phone calls and hygienist shamed me because my gums bled during the flossing and picking. I see other reviews stating they experienced the exact same scam here so I'd go elsewhere.
This place tries to charge you for cleanings you do not need, I have taken care of my teeth all 26 years of my life. The dental hygienist even said "Oh you have taken good care of your teeth, you have never had a filling, all you need is a cleaning" Then proceeds to tell me my cleaning will be $53 dollars, I asked why the charge as my insurance covers 2 cleanings a year she said based on my code it will be $53. I then proceeded to call the insurance company who called the office come to find out they were trying to charge me for periodontal cleaning which is $53 instead of a normal cleaning. The hygienist states "Dr Theis decided on that based on your X-ray" (He NEVER...read full review
This place tries to charge you for cleanings you do not need, I have taken care of my teeth all 26 years of my life. The dental hygienist even said "Oh you have taken good care of your teeth, you have never had a filling, all you need is a cleaning" Then proceeds to tell me my cleaning will be $53 dollars, I asked why the charge as my insurance covers 2 cleanings a year she said based on my code it will be $53. I then proceeded to call the insurance company who called the office come to find out they were trying to charge me for periodontal cleaning which is $53 instead of a normal cleaning. The hygienist states "Dr Theis decided on that based on your X-ray" (He NEVER came and looked at my teeth in person). I told her if they are going to charge me for unnecessary cleanings then they can keep it and I will go somewhere, where they will explain everything such as the types of cleaning and the reason behind it. DO NOT GIVE THEM BUSINESS!