Reviews for JCPenney Optical
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walk-ins welcome wheelchair accessible accepts credit cards private lot parking free wi-fi accepts insurance open to all
walk-ins welcome wheelchair accessible accepts credit cards private lot parking free wi-fi accepts insurance open to all
Husband needed arm on glasses repaired on $200+ frames, creepy looking guy didn't want to hear about it. Been customers for years, NEVER going back. Whatever happened to Tania? She was great!! Update! Tania, the District Manager, reached out to us, listened to our problem and quickly solved it. Thank you so much for all your help!
All I can say is that I was truly blown away today at JCPenney Optical. I recently moved from California and realized I was out of contacts and in desperate need of a new pair today -- it being Saturday, I realized it would be hard to get in, as I needed a new prescription on top of needing contacts. Tanya answered the phone when I called, was such a friendly voice on the other end, and said she would talk to the doctor to see what they could do, though their schedule was full. Less than 15 minutes later I get a call back, and Tanya said the doctor would get me in. Just, WOW. I cannot tell you how grateful I was to find not only such a wonderful new eye doctor, but two...read full review
All I can say is that I was truly blown away today at JCPenney Optical. I recently moved from California and realized I was out of contacts and in desperate need of a new pair today -- it being Saturday, I realized it would be hard to get in, as I needed a new prescription on top of needing contacts. Tanya answered the phone when I called, was such a friendly voice on the other end, and said she would talk to the doctor to see what they could do, though their schedule was full. Less than 15 minutes later I get a call back, and Tanya said the doctor would get me in. Just, WOW. I cannot tell you how grateful I was to find not only such a wonderful new eye doctor, but two people who are great and truly love their job, because it showed in every way. Dr. Rivero gave me such good advice, and in years of wearing contacts, told me things I had never heard before and that was so helpful. Tanya was such a warm and friendly face to see right when you walk in and right when you leave, tying everything together beautifully.Thank you to the team at JCPenney -- I am truly thankful I found you today and will be sure to tell everyone I meet how wonderful my experience was. And if anyone is looking for an eye doctor, look no further, as you won't be sorry!