About Grainger Industrial Supply
Grainger Industrial Supply is the one-stop shop for all your industrial and commercial needs. With a convenient Sarasota branch, you can quickly pick up your order the same day, or have it delivered for free. Their experienced staff, like Rachel and Javier, are always ready to assist you, whether it's answering product questions, handling returns, or solving service issues. Grainger is committed to providing exceptional customer service, even offering 24/7 access to their branches (a small fee may apply). Customers praise the clean, easy-to-navigate store and the knowledgeable, patient staff who help identify the exact products needed. When other stores turn you away, Grainger is there to get you the parts you need to keep your business running smoothly.
I've had questionable experiences in the past, but today was good. It's not a busy store, so you generally get in and out quickly. I'm hoping they are trying to up their customer service and this will be the new norm.
Superb experience today. Came in to purchase some wire connectors and and electrical tape and the man taking care of me was patient enough to answer other questions I had about other tools I wanted to see about ordering. Will definitely be back
have used then 20 times or so in last couple years. Granted, their Customer service is not great. I've had to wander into storage area to get a clerk to checkout. But i don't rely on them for information. I do my own research, order on line and pickup when i get notice. For me they r a convenient place where i can order something, then pick it up. Right now I'll be ordering a submersible well pump.