About Ellington Air Conditioning & Heat
Ellington Air Conditioning & Heat is a trusted provider of air conditioning and heating services in the area. Their friendly, qualified team of technicians are committed to delivering exceptional customer service and ensuring complete customer satisfaction. Whether it's air conditioning maintenance and repair or replacement and installation, the Ellington team has the expertise to handle any job efficiently and effectively. Customers appreciate the professionalism and knowledge of the technicians, who take the time to explain the work needed and provide options to help the customer make an informed decision. With a focus on quality service and a quick turnaround, Ellington Air Conditioning & Heat consistently exceeds expectations and is highly recommended by satisfied clients. The company offers a $14/mo service contract, which customers have found to be a good decision as it provides responsive and capable repair services, even on the same day. Customers have been impressed with the friendly and professional staff, including the general manager and the technicians who have resolved issues promptly and effectively.
I got a Trane A/C until about 4 years ago from Ellington Air. I also got the $14/mo service contract, which turned out to be a good decision as the Trane A/C unit has had constant problems. I've found the repair technitians at Ellington to be capable, honest, and responsive. Also, Ellington can often offer same-day.service. My complaint is with the manufacturer of our unit, Trane, not Ellington. For example, we just learned that the main circuit board in our Trane system has failed for the SECOND time. It's roughly a $1,000 item, mostly but not completely covered by the warranty and service plan. To have failed twice, I've got to conclude these boards are not well designed. I'd note that none of our other appliances, some of which are several years old, has failed during the 4 years we had our Trane A/C unit. I got a response to my post from Ellington noting Ellington sells other brands, which I hadn't realized. Since my complaint was about Trane, not Ellington, I changed my rating of Ellington to 4 stars. Just avoid buying a Trane A/C system from anyone.
Today I had the pleasure of meeting, John page, the general manager! I shared my concerns with him and he immediately responded with a suggestion on how to resolve the issue. Justin came out the same day with new filters and fixed the problem in less than 10 minutes!
They are always so friendly and professional !
Absolutely Awesome!
Thank you so much!
Blake came out quickly when I called to say our brand new installed today ac quit working! Luckily it was just a very clogged drain line! Thank you for such great service! The guys who installed our ac were very awesome, friendly and a pleasure to work! I am so very impressed with Ellington AC so far! Thank you everyone including the receptionist who took my phone call on a Sunday afternoon!!! I am very impressed with this company.