Awesome place to do business. I really appreciate how kind everyone was and how attentive they were.
September 2024
I made the mistake of having Dial duron install an air conditioner. They forgot to do something and they cut a hole in the plenum after they installed it. This was told to me by Travis himself. The plenum develop three holes in it and it was leaking air and it was wet all the time. When I talk to Dial duron about this they wanted me to pay for their fuck up. $600. I called Mac 5 and they also told me that when Dial duron installed the air-conditioner they didn't seal the vents up to the top of the unit in the crawl space. The water drips thru the vents and mold and mildew has formed. I have spoke to an attorney and it's too late to sue them but he told me that... read full review
August 2024
Had them come out to replace my central ac unit. they tried to scam my 84 year old grandfather into buying a 15 grand unit when we needed a unit half the size. once i talked to the service rep he settled with me on the correct unit. When he had my grandfather fill out the loan info, the technician asked me to cosign so i obliged. well, he fudged the paperwork quite a lot as the loan was in only my name, and had prices and interest way higher than discussed (i did not find out til 3 months after). The work was done and all was well, for a day. as the unit did not cool the house at all! the thermostat was set to 78 and the house was 90+. They sent out a tech who did god... read full review
Awesome place to do business. I really appreciate how kind everyone was and how attentive they were.
I made the mistake of having Dial duron install an air conditioner. They forgot to do something and they cut a hole in the plenum after they installed it. This was told to me by Travis himself. The plenum develop three holes in it and it was leaking air and it was wet all the time. When I talk to Dial duron about this they wanted me to pay for their fuck up. $600. I called Mac 5 and they also told me that when Dial duron installed the air-conditioner they didn't seal the vents up to the top of the unit in the crawl space. The water drips thru the vents and mold and mildew has formed. I have spoke to an attorney and it's too late to sue them but he told me that... read full review
Had them come out to replace my central ac unit. they tried to scam my 84 year old grandfather into buying a 15 grand unit when we needed a unit half the size. once i talked to the service rep he settled with me on the correct unit. When he had my grandfather fill out the loan info, the technician asked me to cosign so i obliged. well, he fudged the paperwork quite a lot as the loan was in only my name, and had prices and interest way higher than discussed (i did not find out til 3 months after). The work was done and all was well, for a day. as the unit did not cool the house at all! the thermostat was set to 78 and the house was 90+. They sent out a tech who did god... read full review