About InnovaCare | Anglin Medical Center
Reviews for InnovaCare | Anglin Medical Center
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InnovaCare | Anglin Medical Center is a well-regarded healthcare provider with over 45 clinics in Florida and Texas. Known for its personalized and coordinated care, the center maintains a high average quality care rating between 4.5 and 5 stars. Many patients appreciate the friendly and helpful office staff, especially noting the positive experiences with the doctors. One patient highlighted Dr. De La Cruz for his great bedside manner and informative approach, making them feel comfortable and understood. Long-term patients have expressed loyalty, stating they have consistently received excellent care over the years. However, some recent reviews mention challenges following a change in management, particularly regarding communication and authorizations for medical services. Despite these concerns, the overall sentiment remains positive, with hopes that the center will quickly resolve any issues and continue providing quality care.
I was looking for a new doctor close to me and was pleasantly surprised. Dr. De La Cruz has a great bedside manner, was very informative, and was genuinely interested in the medical history I provided. He asked relevant questions and explained the next steps. I connected with him immediately. The wait time was minimal and his explanations helped me to understand what care I needed. Also, the office staff is so very friendly. I'm glad I found them!
Absolutely the BEST ever!!! I’ve been a patient of Anglin Medical for over 15 years and couldn’t think of a time that I was let down!! Stephanie is always a pleasure to see & talk to! What a blessing she is to the office!
Edit: Update.
One of the original staff members reached out to me and is allowing me to contact them directly. So everything should go back to normal. Very hopeful. And very happy about this because I love all of the office staff.
Loved it until they switched ownership/management. Been a patient for years. Prior to that, any time I called with a question or issue, it was handled by the amazing front office staff.
If I ever had to leave a message, they called back within 24 hours with a resolution.
So far, I've called multiple times for the same issue (to get authorizations for X-Rays they wrote up). I have no idea who is answering the calls or what they...read full review