AdventHealth Medical Group Multispecialty at Bloomingdale

I have been coming to this practice for over 10 years. Since going on Medicare about a year ago, I have had multiple problems with billing. Back in April, my lab orders were sent to Quest which included a HA1C. Since the incorrect coding was documented by this practice, it caused Medicare to deny. After multiple attempts from Quest and myself requesting that the correct codes be submitted nothing has been corrected. I have contacted this office many times, including their office manager and no one ever calls me back to help get this sorted out. I am just going to pay for the lab test so I don't go to collections. This is a diabetic screening that Medicare typically pays for twice yearly even for non-diabetic patients, but the right coding needs to be submitted. It is aggravating to pay a medical expense due to a mistake that can't seem to get corrected.

The level of incompetence, lack of compassion, and poor communication from this office is beyond unacceptable. My husband has been without his diabetic medication for over a month because the staff refuses to properly complete the prior authorization. Instead, they just keep sending new prescriptions, causing more confusion and delays.

Even the pharmacy has called the office multiple times to explain exactly what needs to be done to fix the issue — and the staff has still refused to take the proper steps.

When I finally spoke with the manager, she was rude, dismissive, and showed no urgency to resolve anything. The medical assistant, Destiny, was just as unhelpful, stating my husband should “just pay the copay” instead of doing the prior authorization — which is not how insurance works. If the primary doesn’t cover it, the secondary does, yet no one in this office seems to care enough to handle it correctly.

We never had these problems when Dr. Hart was our physician. She was thorough, kind, and attentive. Now, my husband’s health is being put at serious risk because of this team’s carelessness and lack of accountability.

I left a message for the manager over a week ago and never received a call back — I had to follow up myself, only to be met with more indifference.

If this is how Advent Health operates, they’ve completely lost both me and my husband as patients.

Patients deserve better — especially those with serious conditions like diabetes.

We have received excellent attention at this location. Have had x rays, blood tests and all with smooth transition. Dr Colleen’s and James Hart PA are excellent

Service was quick here

Excellent care was provided today. Jenny, Alexis, Breanna, Dr. Harvey, Aetna, Natasha, and Cathy were professional, courteous, and more than helpful today. The overall time was quick and I cannot impress upon everyone to visit Adventure- Bloomingdale.

Came in with a baby took too long to be seen

Highly recommend, the doctors listen to your concerns, they are efficient and since remodeling the office is so nice to visit. The front desk staff are friendly, responsive and knowledgeable.

I had an MRI with contrast for a mass on my kidney. The Radiologist believed it looks like a malignancy and NO ONE, not the MA, the physician, anyone from the practice bothered to notify me. I can not believe the negligence of this and it is a great thing that I checked my own medical records and discovered this myself. Absolutely inexcusable and I will never return to this facility.

Worse place to go, the doctor was so rude the lady at the front desk doesn't have manners, plus they use code to bill the client they way you pay more, I'm medically bill and this people abuse so much on the appointment,

Ms. Jose has been a God send!!! She cares tremendously and listens! She (or her staff) always reply fast if I leave a message or have a question. The people at the front checking you in always make me smile and are super fast! I also like that they have a lab and imaging at this location. Feel blessed to have such great care so close to home!!!