Rooter-Man of Tampa Bay

I recently had an unfortunate experience with RooterMan that left me thoroughly disappointed. The level of customer service provided was far below expectations, and it was disheartening to encounter such unprofessionalism.Upon contacting RooterMan to inquire about some urgent work that we needed on our Lift Station. I was put on hold multiple times because the person I was speaking with did not know any answers. Eventually I was transferred to the manager. I was very rude from the beginning. Which I ignored because we needed the work done. It was frustrating to feel like my questions were unwelcome, and I was bothering them, especially when I was seeking clarity about a service I was about to pay for and the cost was substancial!What was even more disconcerting was the owner's reaction when my husband pressed for more detailed information about the work that was to be carried out. Instead of providing reassurance or a clear explanation, the owner became defensive and evasive. This made me question the transparency and integrity of their operations. If the person on the phone gets upset or offended by questions, how will future issues be dealt with later.As a customer, I believe it's crucial to have a clear understanding of the services being provided, as well as confidence in the company's ability to carry out the work to a satisfactory standard. Unfortunately, my experience with RooterMan did not inspire this confidence.I would advise potential customers to exercise caution and perhaps seek alternative options before considering RooterMan for their plumbing needs. It's essential to feel valued and respected as a customer, and regrettably, this was not my experience with them.

Put it an after hours request and the tech was here within 30minutes. He addressed the issue and had the repairs done in a timely manner. Pricing was great for after hours weekend call. Thank you to the tech Mike and the team at Rooter-Man.

Your phone person was very rude. She did not look up an invoice from 2017 (repair) to assist me in identifying the size & date of water heater since my copy was faded. She had no conern that I needed a plumber, a new water heater and a repipe job. This company apparently has enough business and they didn't want mine. Perhaps they may only work with customers who don't have questions; however, I don't spend $$ with people who are unwilling to assist in the emergency of ankle deep water. What a nasty unhappy sounding women and she was the representation of this business. I found a plumbing company that was professional because Rooter Man is more like Ruder Woman. Wowza

5 star service! I always call Rooter-man for any issues I have, my most recent being my garbage disposal smoking ??? They were fast to get to my house and were great at installing and making sure the new one I really needed was working! All at an affordable price! I wouldn’t expect anything less they are just the best!!! Thank you a million! I’ve previously used them for my leaking bathroom sink and toilet when I bought my house and again when my water softener started leaking!Services: Toilet repair

we had quite a problem with our plumbing. John and his nephew came out on Monday and fixed the problem before we got home. they did tell us it would happen again so they would have to come back. The next morning they were back at 8:00 and worked very hard until about 3:00. our plumbing is working but they are coming out again since they found other problems. 2 very polite guys who were very hard workers

Disorganized and extremely rude. Complete lack of professional communication among line staff and management alike. Will childishly mimic you if you decline their services. Save yourself the aggravation and call Clog Kings.

I'd like to share our recent experience regarding a local plumbing business. After receiving a $168 water bill, we called Rooter-Man of Tampa Bay (their trucks are in our 55+ mobile home park often) to check for leaks and were told we needed a total re-pipe. I explained to the Rooter-Man of Tampa Bay employee that I was leery of a re-pipe and asked how they would do that since we had a vapor barrier that had been inspected a year ago and was told it was one of the best barriers they had seen - nice, tight and all intact. This Rooter-Man of Tampa Bay employee assured me that they only poke holes up through the barrier and patch and close up where they insert the piping. Within a few days, this employee and two others were under our home beginning at 9am and finished at 9pm. The next morning we discovered several issues so I called Rooter-Man of Tampa Bay that morning and asked to have a supervisor come to our home. The issues we had found were: 1) the water heater (which was new) had connections leaking onto to the floor that houses the water heater; 2) the expansion tank from the new water heater had been removed; 3) there was a leak under kitchen sink; 4) there was a leak under bathroom sink; 5) the hot/cold connections had been reversed in both showers; 6) one outdoor spigot had not been re-piped and 7) the employee cut out foam sealant around the shower pipes in the wall which I specifically had asked him if he had re-filled those areas back up with foam to which he replied he did but when I took the door off to check he had not. The employee who was sent to correct these issues also found that: 1) one exterior spigot didn't have the correct valve; 2) the water heater had been connected wrong to the piping and 3) the tubing had all been left on the ground and should have been up off the ground. This employee (and another) spent 2+ days fixing the shoddy work that was done by the first employee and crew. Thinking this fiasco was finally behind us we discovered that we had no airflow from one of the A/C ducts into the Florida room. I called and explained to the guy who had come and fixed everything that the duct was directly beneath the washer/dryer/bathroom and that something must have gotten disconnected during the re-pipe. He told me to contact an A/C person which I did. The A/C guy reported that there was a path made to where the plumbing work had been done and the ductwork was completely crushed by the plumber crawling over and laying on it to do the work. Pictures he took showed the crushed duct with the surrounding insulation hanging out all over as well as the duct covering torn open. The A/C guy also stated that the vapor barrier had been torn/cut and left hanging down in the areas re-piped. Again, before the plumbing work began I shared my concerns with the plumber regarding the vapor barrier who assured me they only poke holes in the barrier for the pipe and that they make sure it's all tacked back up where the plumbing work will be done. After learning of these issues from the A/C guy I thought it will be better to talk to someone in person about the crushed ductwork and vapor barrier so I went to the Rooter-Man of Tampa Bay office, rang their Ring doorbell and was met by a person who cracked the door open about six inches while holding back a dog. I told her I was a customer and would like to talk with someone regarding some issues. She had me wait outside to go see if someone was available. A few minutes later I was allowed inside the door. The Rooter-Man of Tampa Bay owner asked what I needed. I was polite and calm the entire time as I explained about the air duct being crushed and the vapor barrier torn open. Her reply to me was, "The fact that you came here without an appointment tells me I don't even want to (or don't even have to) talk to you." I think my jaw dropped to the floor with that comment. She stated that the employee who did the work is no longer with them and repeated more than once, "You signed a contract that absolves us of ANY damage." This Ro

Very sorry to have to write a bad review but we have spent 2 consecutive days waiting for a the Largo FL plumber to show up to our elderly parent's home and for 2 days they were no shows with no follow up. We contacted them within the arrival window on both days and were told that someone would call us when they were on their way. No one showed up and we were not able to reach anyone on the phone. We have used this service in the past and are very disappointed.

Customer service girl answering the phones is rude/unprofessional.

I would just like to start out that it takes a lot for me to come on Yelp and leave a review for a service that was so terrible I felt the need to share so others don't experience the same issues. I could write a story book on all the issues we have had with this company but I'll just share the most recent one and this doesn't include the way both the office girl and manager spoke to my mother. First I would like to say their actual plumbers are very polite and respectful ITS THEIR ANSWERING STAFF that needs a revamp. They are rude and very condescending. I understand having to deal with upset costumers all day as no one wants to deal with plumbing issues but honestly maybe try another job that doesn't require socializing and having empathy for others. I called to get an estimated time as I'm a neonatal icu nurse who works night shift. I worked the night before and gave Brianna a call just to get an eta as I was originally told between 12-2 (we called them when the water started backing up the night before). When I called I told her I was not trying to rush them as I know they are busy and was just wondering if they had a good eta on their plumbers since it was after 1pm. She then proceeded to not only be snarky back about the question but to tell me "no we have you on the 12-4 so between now and then" Obviously upset about waiting longer as I can not use my toilets in my house and I have raw sewage coming up in my spare bath I proceeded to wait. I was then told that their plumbers were stuck at a retirement community and had to cancel until tomorrow morning..... I GET IT SHIZZ HAPPENS QUITE LITERALLY. But when you have a staff that lacks empathy and cannot put their selves in their costumers shoes and understand where frustration and miscommunication is coming from.....thats an issue. I would guarantee they have lost multiple multiple costumers just from the sole fact their office staff is rude and never knows what's going on in the field. To the owner if you read back even 3 years ago you're getting the same complaints... recorded lines would be helpful learning tools on how to be a decent human. Your plumbers should go elsewhere. We've spent thousands with your company and Gene the plumber deserves a raise because he's the only reason we continued business with you. Pink plumber thanks you for the new business. I hope you have a poopy day.