Communication and follow up were severely lacking. It seemed like much of the internal communication was lacking from section to section. Things we were told over the phone were generally not accurate or not communicated with the care team. I understand when throngs do not happen on time due to the nature of this field, but the rudeness was uncalled for. We were also told to show up early so we could have our child checked out sooner but ended up being the last one released. It was a very frustrating process.
About Emerald Coast Behavioral Hospital
Emerald Coast Behavioral Hospital (ECBH) is a caring mental health facility that offers comprehensive care for individuals facing mental health challenges. The staff, including therapists and medical professionals, are committed to supporting and validating their patients, creating a safe environment for recovery. The outpatient program, especially designed for teens, is led by licensed social worker Miss Tammy and includes group therapy, 1:1 counseling, and family therapy. Dr. Claire, a Doctor of Nursing Practice in Psychiatry, provides weekly sessions to ensure patients receive personalized attention and proper medication management. The team, including staff members like Adrian, Zach, and Laura, are known for their professionalism, empathy, and ability to connect with patients, helping them find purpose and comfort on their mental health journey. The hospital emphasizes treating the whole person through a holistic approach, making it a good choice for those seeking help. While reviews mention positive experiences with staff like Zack and Claire, there are concerns about management practices and the handling of veteran care, suggesting that veterans might want to explore other options. Overall, ECBH strives to support patients every step of the way with compassionate care.
Reviews
These people have a heart to help others. The front desk Asscoiate Melissa was very helpful, understanding, and polite. Also Kaylin, (sorry if misspelled) helped relay an important time critical message to the physician. They are very busy at this location but willing to work with others in order to help 😀. God bless them all!
The staff is wonderful and therapists and doctors are very knowledgeable and sympathetic. Very well organized scheduling wise. Showers were very cold but I didn’t go there for luxury.
I feel that I received a lot of good techniques and tools to use on the path to better, more manageable mental health
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Hours
Location
1940 Harrison Avenue, Panama City, FL 32405
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