About Innisbrook Resort
Innisbrook Resort offers a mixed experience for guests, featuring both long-term visitors and new arrivals. The resort has a welcoming atmosphere, with staff members praised for their exceptional hospitality. However, some aspects of the resort need improvement, such as outdated buildings and worn furniture. Guests have also noted safety concerns due to crumbling walkways. The resort's dining options have received positive feedback, particularly the Osprey Clubhouse, which is praised for its great service and generous food portions. The tram service is convenient, but the absence of elevators in the two-story buildings can make luggage handling a bit challenging. Guests have recently highlighted the resort's clean and spacious rooms, as well as the excellent housekeeping service. The property is well-maintained, and guests enjoy playing golf on the resort's courses, especially the Island course. However, some guests have experienced issues with room keys demagnetizing and the resort's layout, which can be confusing to navigate. Overall, Innisbrook Resort provides a friendly environment with opportunities for relaxation and nearby attractions, but it could benefit from updates and additional amenities to enhance the overall guest experience.
They had a mix up with our room and started cleaning it when we were staying another night... they already bagged up several things. But the issue came when they brought my wife's yeti with liquid in it and my phone back to the room in the same plastic bag. Not happy that I had to get a new phone. Only compancashion I was offered was 1 day of using their pool free................ the lochness is cool... but leafs and twigs galore in the pool with the slides. The water pressure is so high that smaller kids will have issues at slides and main pool had a parties plastic cups and spoons from the bar all over it.... other then that it's a nice place to stay...
I had my grandson‘s birthday party at the amazing pool. John, Jillian and Natalia went above and beyond to make our day special. You don’t have to bring a thing. All the children and parents had a wonderful time. Thank you for the exceptional customer service and memories.
I just finished a stay here for a work conference, and while I didn’t get nearly enough time to enjoy everything this stunning resort has to offer, I left with one thing I can’t stop thinking about: the staff.
I’ve traveled a lot for work. I’ve stayed in a lot of places. And I can say without hesitation that the team here is among the most genuinely kind, hardworking, and warm groups of people I have ever encountered in hospitality, or honestly anywhere.
They, especially the banquet staff, were managing an entire company’s worth of guests, coordinating endless moving pieces, and working long shifts, and they did all of it with real smiles and incredible...read full review