I have used this grooming service for 3 years and up until today was very pleased. They had always followed my instructions to not cut my dog short because of all her old lady skin tags. Today however Sierra butchered my 15 yr old Cavalier, nicking multiple skin tags causing her to bleed all over her body. Not only that but she didn't even smell like she'd been bathed!!! I will never return here again!!!
August 2022
The employees were rude! And the girl checking me out was strung out on drugs! I told her my dog was in pain and she continued to say "she doesn't need medication for pain"
August 2022
I have to say, Amber A. isn't wrong on this one. I absolutely regret taking my sweet, beloved pooch & family member to this horrible store to be groomed. Why? Oh, I'll tell you why. I brushed him before I brought him in. Checking in, they asked me what I wanted. I said "well, a summer cut, but no shave"; the lady at the front desk who looked him over & felt him said that there was some mats, but he should be fine. & very stupidly, I believed her. When I went back to pick him up, oh my God, I couldn't believe it. His entire fur from his chest, back, stomach, & ears, practically almost all gone. All they spared was the tail. It took... read full review
I have used this grooming service for 3 years and up until today was very pleased. They had always followed my instructions to not cut my dog short because of all her old lady skin tags. Today however Sierra butchered my 15 yr old Cavalier, nicking multiple skin tags causing her to bleed all over her body. Not only that but she didn't even smell like she'd been bathed!!! I will never return here again!!!
The employees were rude! And the girl checking me out was strung out on drugs! I told her my dog was in pain and she continued to say "she doesn't need medication for pain"
I have to say, Amber A. isn't wrong on this one. I absolutely regret taking my sweet, beloved pooch & family member to this horrible store to be groomed. Why? Oh, I'll tell you why. I brushed him before I brought him in. Checking in, they asked me what I wanted. I said "well, a summer cut, but no shave"; the lady at the front desk who looked him over & felt him said that there was some mats, but he should be fine. & very stupidly, I believed her. When I went back to pick him up, oh my God, I couldn't believe it. His entire fur from his chest, back, stomach, & ears, practically almost all gone. All they spared was the tail. It took... read full review