I just brought my dog Oliver in to the Oviedo Scenthound location at 1121 Alafaya Trail, Oviedo, FL 32765. I filled out all the online information reserving a haircut and grooming package where I was asked specifically how I wanted my dogs hair to be cut, to which I responded with "just trim, natural look". When we arrived with Oliver, we were asked all the same questions, to which we specifically said what ares of his body we wanted cleaned up and what areas we wanted left long. When we arrived to pick Oliver up, he had been completely shaved down to the lowest length he could be all the way around his body and his haircut was extremely uneven everywhere. I called the branch to tell them that I was completely dissatisfied, the person running the front laughed and argues with me about how they told my wife everything they were going to do (they had not) and that she loved it and everything was great when she picked him up, so they would not be issuing a refund. I have never dealt with such outright rude behavior during a customer service interaction in my life. I will be posting negative reviews for this company on every platform that I get the chance to and will never be returning. I've attached photos of what my dog looks like NATURAL and then what these people did. Beware.
About Scenthound Oviedo
Scenthound Oviedo offers a convenient and affordable way to keep dogs clean, comfortable, and healthy. Their Care Club provides routine care, including nail trimming, and helps dogs become familiar with the services and staff. Customers praise the cleanliness of the location and the friendly, caring nature of the staff. They appreciate the gentle handling of their dogs and the excellent results, noting that dogs' coats are left super soft and clean after a visit.
Many customers have mentioned how fresh their pets smell after grooming, with one commenting on how their dog left looking and smelling great, with a perfect haircut. Another customer took two English Springer Spaniels for a complete groom and noted that both looked and smelled amazing. The reasonable pricing is also highlighted as a plus. Additionally, a customer shared their experience with a 90 lbs pit bull mix, appreciating how well the staff handled their dog, who left with a cute bandana and a fresh scent. Overall, Scenthound Oviedo is highly recommended for its excellent service and care for pets.
Reviews
Great experience with this dog grooming service!
I recently took my dog in for a clean, and I couldn’t be happier with the results. The team is extremely professional—friendly, careful, and clearly experienced with dogs. My pup came out looking and smelling amazing, and the whole process felt calm and well-handled.
I also love their products! The shampoos and grooming items they use (and sell) are high quality and gentle. I’ve started using some at home and really like them.
Highly recommend if you’re looking for professional, reliable dog cleaning with great products. Will definitely be going back! 🐕
Had a great experience. Easy to book. Girls running the place today were friendly and explained things well. So nice that they text to keep you updated. Seemed like a great service.
Photos
Hours
Monday 8AM - 5PM
Tuesday 8AM - 5PM
Wednesday 8AM - 5PM
Thursday 8AM - 5PM
Friday 8AM - 5PM
Saturday 8AM - 6PM
Sunday 12 - 5PM
Location
1121 Alafaya Trail, Oviedo, FL 32765
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