Webster Air Conditioning & Heating Inc

Webster Air did a great job. As part of their first year servicing on the new AC we purchased for our investment property, they spotted a part that had an issue. It wasn't causing a problem and no one had complained. Still, they replaced the part at no cost, part of the warranty. They didn't ignore it and wait til it caused a problem. That's integrity. That's why we love Webster Air and use them for all our HVAC needs.

I called on Saturday morning not expecting someone to stop by as my upstairs AC unit failed during the night. To my surprise a technician, Kevin, showed up on Saturday afternoon and got my system going even though some parts needed to be replaced. Good news for me the system was still under warranty. He said their office would call on Monday, which they did, Alyssa was very helpful. She put me on the schedule to have those parts replaced and Kevin came back to finish the job. I am extremely happy with the work and communication. Great people with good values. I definitely recommend Webster and will call again.

We recently had a new HVAC unit installed. Dan, Brent and Kevin kept me informed throughout the entire process, as they needed to come up with a creative solution to deal with a leaking chase pipe and water that pools around the condenser. The install not only looks great, but works as it was intended! Also, Tracy, Alyssa and Laura were very prompt and attentive from the office as well. I don't foresee any problems, however should one occur, I feel confident that the staff at Webster's AC will stand by their product and workmanship. (I purchased a 3-ton Trane and they were priced below several of the other estimates I received.) I highly recommend!