Subject: Complaint Regarding Damage to My Property from Septic Tank Service
They also have complaints on Better Business Bureau and other sites. Just FYI.
Dear Tropical Plumbing,
I am writing to express my dissatisfaction with the recent service provided by your company at my property in Christmas, Florida. When your team came to work on my septic tank, Lynette mentioned that I had given permission for your crew to drive across my yard. While I may have allowed some access, I did not expect the damage that has resulted from the heavy tank being driven from one side of my property to the other side of my property my multiple times. I have over 3 acres, so it pretty much fills up one side of my front yard to the other side of my front yard .
The tank was apparently so heavy that your crew had to unload the waste elsewhere after already driving onto my property once before returning and driving across my yard again. As a result, there are now four large and noticeable marks in my yard. These areas are not only unsightly, but they also create significant challenges for me when I mow my lawn. The humps left behind are approximately seven inches high, and I have to slow down considerably—by at least half an hour—each time I cut the grass to carefully navigate over them. This is not to mention the damage it is probably causing my lawnmower which was $6000. I am a single parent, so I do not have a lot of money and I do not have a lot of time. To fix this project alone it would probably be 50+ hours.
I reached out to your office to ask if someone could come back and level the yard, but Lynette informed me that this would not be possible. I find this unacceptable. The damage caused by your equipment has affected the usability and appearance of my property, and I believe it is your responsibility to address this issue. She said having another vehicle come out to fix it would just create more of a problem. There does not need to be a vehicle that comes out to fix it. People can come out and put down soil and fix it with rakes and shovels.
Ironically, during a recent service call for my lawnmower, the technician from the company where I purchased the equipment in Oviedo was shocked at the condition of my yard and could not believe a company would leave it in this state. Others who have seen the damage have also expressed astonishment. I also hope that when my lawnmower has its next check up that they don’t report anything due to this situation.
I would appreciate it if you could reconsider your position and send someone to rectify this problem as soon as possible. Please let me know how we can move forward to resolve this issue.
My pictures are posted on my Google review. I can’t figure out how to get it on here. I have more photos if needed and video.
Sincerely,
Mary Seals-Kidd
Maria suarez
Feb 2024
Installation of my water heater! They are awesome on communication and punctuality. The tech Leo was very nice on answer all my questions, the installation was great. This company is in my phone book for all my future house plumbing needs. Thank you to Lynnette, Leo, Cameron, Pete & the owner
Joe monte
Mar 2023
Unfortunately, they were hired by my GC as a sub for the first time to do the complete plumbing job on our new house. I've had nothing but problems. For one they are well overpriced, and now that we need to have our refrigerator water line moved (for a fee) couple of feet to fit our kitchen design, before the drywall hanging stage. They keep ignoring our request after endless phone calls and emails. So we keep having to delay the drywall install stage.
Rob Rycyk
Mar 2020
Fast, reliable, and trustworthy! Hands down best plumbers in Orlando.
scott Geesaman
Nov 2019
Gabby is the highest quality of craftsman you can find anywhere ! Whether it be plumbing, tile work, or carpentry, you won't be disappointed with anything he works on in your home or office. I used his services for 25 + years.
Orlando Fl
Nov 2016
I used their website to book a repair appointment with a special discount on repair service. I got a confirmation email, and a follow up email asking what the problem was. The following business day I still had no email or phone call in regards to the booking. I called the office and was told they were very busy, and would have to check on availability of a plumbing tech. Several hours later, they have someone, but now there's a problem with the online price. The site is not correct, (big surprise right!). It's going to be more than the price listed online and the email notification. That's without even checking how much work the repair would be. They did go over the pricing finally over the phone with me. I canceled the job. One it was more than I wanted to pay, two if they already changed the price on me once, I'm sure they would change it again after the plumber was here ready to do the repair. Consumer beware, if you want to use them call on the phone and get all the pricing upfront. I have used them before without a problem. I guess it's time to find a new plumbing company.
Mary Lisa Seals
Subject: Complaint Regarding Damage to My Property from Septic Tank Service They also have complaints on Better Business Bureau and other sites. Just FYI. Dear Tropical Plumbing, I am writing to express my dissatisfaction with the recent service provided by your company at my property in Christmas, Florida. When your team came to work on my septic tank, Lynette mentioned that I had given permission for your crew to drive across my yard. While I may have allowed some access, I did not expect the damage that has resulted from the heavy tank being driven from one side of my property to the other side of my property my multiple times. I have over 3 acres, so it pretty much fills up one side of my front yard to the other side of my front yard . The tank was apparently so heavy that your crew had to unload the waste elsewhere after already driving onto my property once before returning and driving across my yard again. As a result, there are now four large and noticeable marks in my yard. These areas are not only unsightly, but they also create significant challenges for me when I mow my lawn. The humps left behind are approximately seven inches high, and I have to slow down considerably—by at least half an hour—each time I cut the grass to carefully navigate over them. This is not to mention the damage it is probably causing my lawnmower which was $6000. I am a single parent, so I do not have a lot of money and I do not have a lot of time. To fix this project alone it would probably be 50+ hours. I reached out to your office to ask if someone could come back and level the yard, but Lynette informed me that this would not be possible. I find this unacceptable. The damage caused by your equipment has affected the usability and appearance of my property, and I believe it is your responsibility to address this issue. She said having another vehicle come out to fix it would just create more of a problem. There does not need to be a vehicle that comes out to fix it. People can come out and put down soil and fix it with rakes and shovels. Ironically, during a recent service call for my lawnmower, the technician from the company where I purchased the equipment in Oviedo was shocked at the condition of my yard and could not believe a company would leave it in this state. Others who have seen the damage have also expressed astonishment. I also hope that when my lawnmower has its next check up that they don’t report anything due to this situation. I would appreciate it if you could reconsider your position and send someone to rectify this problem as soon as possible. Please let me know how we can move forward to resolve this issue. My pictures are posted on my Google review. I can’t figure out how to get it on here. I have more photos if needed and video. Sincerely, Mary Seals-Kidd
Maria suarez
Installation of my water heater! They are awesome on communication and punctuality. The tech Leo was very nice on answer all my questions, the installation was great. This company is in my phone book for all my future house plumbing needs. Thank you to Lynnette, Leo, Cameron, Pete & the owner
Joe monte
Unfortunately, they were hired by my GC as a sub for the first time to do the complete plumbing job on our new house. I've had nothing but problems. For one they are well overpriced, and now that we need to have our refrigerator water line moved (for a fee) couple of feet to fit our kitchen design, before the drywall hanging stage. They keep ignoring our request after endless phone calls and emails. So we keep having to delay the drywall install stage.
Rob Rycyk
Fast, reliable, and trustworthy! Hands down best plumbers in Orlando.
scott Geesaman
Gabby is the highest quality of craftsman you can find anywhere ! Whether it be plumbing, tile work, or carpentry, you won't be disappointed with anything he works on in your home or office. I used his services for 25 + years.
Orlando Fl
I used their website to book a repair appointment with a special discount on repair service. I got a confirmation email, and a follow up email asking what the problem was. The following business day I still had no email or phone call in regards to the booking. I called the office and was told they were very busy, and would have to check on availability of a plumbing tech. Several hours later, they have someone, but now there's a problem with the online price. The site is not correct, (big surprise right!). It's going to be more than the price listed online and the email notification. That's without even checking how much work the repair would be. They did go over the pricing finally over the phone with me. I canceled the job. One it was more than I wanted to pay, two if they already changed the price on me once, I'm sure they would change it again after the plumber was here ready to do the repair. Consumer beware, if you want to use them call on the phone and get all the pricing upfront. I have used them before without a problem. I guess it's time to find a new plumbing company.