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Nona Dentists and Orthodontics
12711 Narcoossee Rd Bldg B, Ste 100, Orlando
Directions Call Website Suggest an Edit
12711 Narcoossee Rd Bldg B, Ste 100, Orlando
Directions Call Website Suggest an Edit
I’ve had my cleanings and a surgery here, and the care itself has been okay — but communication really needs improvement. I’ve been trying to get my partials delivered, yet expectations were never clearly set. At each fitting appointment, I’m told something different by the doctor about the next steps, which shows that the process was never explained clearly from the start. I’ve also had to take time off work multiple times only to find things weren’t ready. Service is fine when everything goes smoothly, but when you ask questions or raise concerns, their tone can become defensive instead of understanding. After my surgery, there wasn’t even a quick check-in... read full review
I can’t complain about the service itself. But the billing is terrible! I have been back and forth between the office and my insurance company for 6 MONTHS! I keep getting a bill from the office when I should owe nothing for preventive services in network. I have written several messages on their Smiles app/portal and NEVER get an answer back. I leave a message with request for their billing/ coding person to call me back and nothing. I did get one very helpful girl at the front desk when I called but the changes she made in the system don’t stick because I keep getting another bill notification! So frustrating. I know my insurance, I know what’s covered, and somehow... read full review
Dr. Krish, Theresa, and Ariana were absolutely wonderful. They were kind, welcoming, and genuinely took the time to make me feel comfortable throughout my visit. Their professionalism, patience, and friendly attitude made the entire experience a positive one. It’s clear that they truly care about their patients, and I really appreciated the excellent care and support they provided. Thank you all for making my visit such a pleasant experience!