Altamonte Medical Associates

Dr. Sturn is calm and to the point. I appreciate the service he’s provided this far, however, the staff needs more customer service skill to attend patients and the public. While trying to resolve a billing discrepancy from their negligence, they gave attitude and hung up the phone multiple times. This in my opinion should be unacceptable

Literally the worst experience I had with a Doctor's office. Stephen Sturn is rude, disrespectful and pretentious and so is the receptionist Shawnese. Literally hate calling this man a Dr. because he doesn't deserve the respect. This guy cut me off when I was talking to him in his office and he had a very hostile energy. I had to get up and leave before things escalated. I called about a medication and she snapped and said "Dr. Sturn doesn't want to fill it !!!" Then she called me a child. I'm talking straight hoodrat vibes here. She even told me that Dr. Sturn found her resume in the trash. Probably because whoever interviewed her had common... read full review

Made a new patient appointment. Showed up for the date I was confirmed for, and even got a nice text message reminder for my appointment check-in from them on my phone as I arrived. I was told, I made a mistake and my appointment wasn't until an entire month out. They were nice enough to "fit me in" at the next time window 15 minutes later but I waited in the waitroom for over an hour past the new appointment window. I value the time of the doctor and their staff but it's apparent this place doesn't feel the same way.