The place was not very clean. Hairstylist was very nice but said a few things that made me think I should have left such as not knowing how to use a round brush to style hair. I now have a horrible haircut. Today 3 of my friends asked what happens since it is so choppy. She put layers in but it looks like I hacked my hair off myself.. I just have to hope it grows out by Thanksgiving when I have family photos.
Elizabeth Taddei
Oct 2025
PREMIUM PRICING—THEN DESTROYED MY VOLUME, CURLS, AND LEFT ME WITH SPLOTCHY HAIR!
UPDATE: One month later I’m getting my hair color fixed. Elegant Hair Spa over processed the blond areas so my hairdresser is having to carefully avoid the over processed chunks. I’ll have to do some hair repair treatments, too (like K18, which I’ve already used a few times since this color job). Please note: I asked for natural high lights and a trim, NOT chunks of mismatched blond, dark roots, and a terrible hair cut. To fix the hair cut, I’ll have to get more length taken off now (to help blend into the super short, over-layered upper layers), and then more blending of layers in 4-6 months. For original post, see below. The pictures were from the day after my appointment with Elegant Hair Spa.
Asked for a trim and highlights—ended up with uneven splotches, ruined hair volume, and a cow lick. When I asked for a refund, was told, “No, your hair is beautiful.” Meanwhile, my friends, family, and coworkers have all laughed at my hair. I paid $305 plus tip for this work. Pictures were taken the day after I got my hair done (she flat ironed my hair after cutting it, highlighting it so I didn’t see how bad her work was u til after I got my hair wet the next day).
I have naturally medium blonde hair and have NEVER had an issue with highlights—always come out looking really good so I’m shocked how bad she did. The splotches are the worst part but I’m also upset that she didn’t color down to the roots. I just paid a ton of money and it looks like my hair has already grown out because she didn’t cover the roots.
For the layers: I have natural soft curls. I went with my hair curly and told her my hair was curly. She proceeded to brush my hair and then trimmed it while it was frizzy. I told her normally people wet my hair before trimming. Her response: “Don’t worry, I’ve been doing this a long time.” So she kept trimming it (shorter than what I wanted) and then did the wash, highlights, and dried it. After FLAT IRONING it (I could smell my hair burning) she trimmed it AGAIN and even used a razor on it (haven’t had anyone do that in a long time because, from what I’m told, it doesn’t look good with curly hair).
When she finished my hair was flat and looked okay-ish so I didn’t say anything bad. I didn’t really like it and was just planning on not going back…. When I showered the next day, my hair got wet and instead of curling beautifully like it normally does, it had the weirdest curl pattern and looked terrible. Because of how short she cut the top layers, the natural volume is DESTROYED—it looks like I have thin hair regardless if it’s up in a ponytail or down.
I’ve never been so embarrassed about my hair. My friends and family literally laughed when they saw me. It’s awful—I mean, it even looks bad in a ponytail! My volume is gone. My curl pattern is destroyed. The highlights are splotchy and uneven…. My hair was long previously and everyone always complimented me on my hair. Now I’ll have to wait months (or longer) for my length to regrow so the layers can be fixed. The highlights hopefully will be easily fixed by someone who knows what they’re doing…. But I’ll have to pay a lot of money for it.
I wish she would refund my money. I would have agreed not to post a negative review if she just would have refunded my money (so I could afford to pay someone to fix it). Now I’ll have to be humiliated with this awful mess while I save up enough to pay someone to fix her mess. I’m so upset. Please don’t make the same mistake I did—avoid getting your hair done here at all costs!
TLDR: Destroyed my hair and refused to refund me. Paid premium pricing for something a beauty school amateur would have done a better job on.
alexis maysonet
Oct 2025
Never going back to this place again she doesn’t style hair and I have spots all over my hairline spent way to much money to not like the results
Montesa Bryant
Sep 2025
Customer service is outstanding!
Melody June
Sep 2025
This is the first salon I tried when I moved to Jacksonville a few months ago and I did not have to search any more. Moon does a fantastic job! I’m the type to always bring a picture of what I want and she matches it every time.
Uccello Del Fuoco
Sep 2025
A few weeks ago I went to a salon and the girl messed up my dye. With in 3 days I got it fixed at this salon by Moon. She was wonderful and I'm so happy with the color correction she did. I would definitely be going back. Thank you.
Dara Mann
Sep 2025
Had a great experience with Moon today. I love the way my hair turned out !!
Carmelita Rocabo
Sep 2025
I like my hair dresser cut my hair .. she is So skilled and So nice… Love this salon
Carmen
Sep 2025
I came in a little over a month ago with over processed, poorly colored hair. Moon has been gifted with the talent of transforming hair. I have very thick hair and she took the time to make me feel comfortable and inviting while she worked for hours to help repair the damage.I'm grateful this hair salon exists!
Update - Moon has done it again! Thank you for the refreshment ! Very talented, sweet lady! When you are in this salon you feel like you are at a comfy home just enjoying the company of everyone over a cup of coffee.
Mackenzie Light
Sep 2025
I’ve been to moon a couple of times now and I’m a regular and she is amazing. She’s very gentle with my hair and she’s amazing at what she does. I wanted to bring more blonde into my hair and she did a full highlight for me and it looks so good and so natural. She’s very friendly and very open and the salon has a very welcoming atmosphere. I recommend her 100%. Her prices are fair as well!
Meredith Magee
The place was not very clean. Hairstylist was very nice but said a few things that made me think I should have left such as not knowing how to use a round brush to style hair. I now have a horrible haircut. Today 3 of my friends asked what happens since it is so choppy. She put layers in but it looks like I hacked my hair off myself.. I just have to hope it grows out by Thanksgiving when I have family photos.
Elizabeth Taddei
PREMIUM PRICING—THEN DESTROYED MY VOLUME, CURLS, AND LEFT ME WITH SPLOTCHY HAIR!
UPDATE: One month later I’m getting my hair color fixed. Elegant Hair Spa over processed the blond areas so my hairdresser is having to carefully avoid the over processed chunks. I’ll have to do some hair repair treatments, too (like K18, which I’ve already used a few times since this color job). Please note: I asked for natural high lights and a trim, NOT chunks of mismatched blond, dark roots, and a terrible hair cut. To fix the hair cut, I’ll have to get more length taken off now (to help blend into the super short, over-layered upper layers), and then more blending of layers in 4-6 months. For original post, see below. The pictures were from the day after my appointment with Elegant Hair Spa.
Asked for a trim and highlights—ended up with uneven splotches, ruined hair volume, and a cow lick. When I asked for a refund, was told, “No, your hair is beautiful.” Meanwhile, my friends, family, and coworkers have all laughed at my hair. I paid $305 plus tip for this work. Pictures were taken the day after I got my hair done (she flat ironed my hair after cutting it, highlighting it so I didn’t see how bad her work was u til after I got my hair wet the next day).
I have naturally medium blonde hair and have NEVER had an issue with highlights—always come out looking really good so I’m shocked how bad she did. The splotches are the worst part but I’m also upset that she didn’t color down to the roots. I just paid a ton of money and it looks like my hair has already grown out because she didn’t cover the roots.
For the layers: I have natural soft curls. I went with my hair curly and told her my hair was curly. She proceeded to brush my hair and then trimmed it while it was frizzy. I told her normally people wet my hair before trimming. Her response: “Don’t worry, I’ve been doing this a long time.” So she kept trimming it (shorter than what I wanted) and then did the wash, highlights, and dried it. After FLAT IRONING it (I could smell my hair burning) she trimmed it AGAIN and even used a razor on it (haven’t had anyone do that in a long time because, from what I’m told, it doesn’t look good with curly hair).
When she finished my hair was flat and looked okay-ish so I didn’t say anything bad. I didn’t really like it and was just planning on not going back…. When I showered the next day, my hair got wet and instead of curling beautifully like it normally does, it had the weirdest curl pattern and looked terrible. Because of how short she cut the top layers, the natural volume is DESTROYED—it looks like I have thin hair regardless if it’s up in a ponytail or down.
I’ve never been so embarrassed about my hair. My friends and family literally laughed when they saw me. It’s awful—I mean, it even looks bad in a ponytail! My volume is gone. My curl pattern is destroyed. The highlights are splotchy and uneven…. My hair was long previously and everyone always complimented me on my hair. Now I’ll have to wait months (or longer) for my length to regrow so the layers can be fixed. The highlights hopefully will be easily fixed by someone who knows what they’re doing…. But I’ll have to pay a lot of money for it.
I wish she would refund my money. I would have agreed not to post a negative review if she just would have refunded my money (so I could afford to pay someone to fix it). Now I’ll have to be humiliated with this awful mess while I save up enough to pay someone to fix her mess. I’m so upset. Please don’t make the same mistake I did—avoid getting your hair done here at all costs!
TLDR: Destroyed my hair and refused to refund me. Paid premium pricing for something a beauty school amateur would have done a better job on.
alexis maysonet
Never going back to this place again she doesn’t style hair and I have spots all over my hairline spent way to much money to not like the results
Montesa Bryant
Customer service is outstanding!
Melody June
This is the first salon I tried when I moved to Jacksonville a few months ago and I did not have to search any more. Moon does a fantastic job! I’m the type to always bring a picture of what I want and she matches it every time.
Uccello Del Fuoco
A few weeks ago I went to a salon and the girl messed up my dye. With in 3 days I got it fixed at this salon by Moon. She was wonderful and I'm so happy with the color correction she did. I would definitely be going back. Thank you.
Dara Mann
Had a great experience with Moon today.
I love the way my hair turned out !!
Carmelita Rocabo
I like my hair dresser cut my hair .. she is So skilled and So nice… Love this salon
Carmen
I came in a little over a month ago with over processed, poorly colored hair. Moon has been gifted with the talent of transforming hair. I have very thick hair and she took the time to make me feel comfortable and inviting while she worked for hours to help repair the damage.I'm grateful this hair salon exists!
Update - Moon has done it again! Thank you for the refreshment ! Very talented, sweet lady! When you are in this salon you feel like you are at a comfy home just enjoying the company of everyone over a cup of coffee.
Mackenzie Light
I’ve been to moon a couple of times now and I’m a regular and she is amazing. She’s very gentle with my hair and she’s amazing at what she does. I wanted to bring more blonde into my hair and she did a full highlight for me and it looks so good and so natural. She’s very friendly and very open and the salon has a very welcoming atmosphere. I recommend her 100%. Her prices are fair as well!