Arch Creek Animal Clinic

I am so disappointed with Veterinary Medicine in general and especially with this veterinarian. I took my 15lb Poodle mix to this clinic because my other Veterinarian does not do orthopedic surgeries. I was told my dog had a ACL-ANTERIOR CRUCIATE LIGAMENT TEAR by my vet and that this clinic did this type of surgery. I made an appointment and the Vet spent at MOST 5 minutes with my dog and confirmed the other vets diagnosis. ACL tear. Surgery would be $4000 and requires 8-16 weeks of rehab which we must keep dog calm restricting mobility to promote healing! X-rays would be taken prior to surgery. I couldn't afford the surgery but booked an appointment and applied for the credit card they promote. But THANKFULLY I decided to look into this issue online and found a lot of useful information. A tear DOESN'T always require SURGERY! Sometimes rest and containing dog so it doesn't get worse helps heal. I AM SO GLAD I DID. She is fine now NO LIMPING no favoring the injured paw! I am so glad I did not put her through that surgery for both of us. I am so DISGUSTED WITH BOTH THESE VETS that rush to push SURGERY when there are alternatives! SHAMEFUL! You are supposed to help animals not cause more harm.
REPLY TO REPLY: 4 WEEKS later and dog is still fine, not limping and doing great. Your response regarding how well your staff explained things is FALSE no one explain much of anything including the VETERINARIAN. Just that it was torn and needed surgery. THAT is the point. Rush to do a $4k surgery. NO alternative treatment.

If you want your dog to die don’t take it to this clinic. Veterinarian Brittany Osejo is EVIL pure and simple. We took our dog to this clinic and spent $1,150.00 in tests because they said it was Pancreatitis and tests came back negative for Pancreatitis. Then, we went a second time and veterinarian Osejo said that “perhaps” it was Cushing’s Disease and refused to do tests immediately and send us home and three hours later our beloved dog passed in our hands. We will be filing charges civilly and criminally against this Veterinarian. You will be SAVING your dog’s LIFE by avoiding veterinarian Osejo and this CLINIC at all costs!!!

If you have a cat, I’d avoid bringing them to this vet. Just had to go through the process of bringing my cat to three different visits in 4 days because they couldn’t diagnose her properly. She wasn’t eating or drinking for days and they didn’t think to properly check her teeth or do X-Rays and it wasn’t until I pushed them on the third visit I was there did they check properly and find major abscesses in her molars and had to pull them. Got charged $350 for the first visit, $463 for the second visit, and $1,880 for the third visit which was surgery. Spoke to Dr. Williams and voiced my frustration and he clearly showed he didn’t care. This was such an underwhelming experience that it caused a family that’s been taking our cats to this vet for almost 10 years to no longer do so in the future. On top of all that, even when I paid 50% of the high end of the deposit for the surgery ($1,410) upfront, they refused to let my sister see her cat until I followed a link and paid the balance ($400) even though we’ve never not paid a bill up front. It’s clearly all about the money and they really don’t care about the experience the cat or the customer has. Overpriced and careless office. Find a different place.

Incredible staff and service, ask for Sol

Amazing staff, your animal will be cared for. However, make sure to get accurate quotes for overnight stays at hospitals of your pet will need overnight care.

When we have a health issue with our dogs, this is the place to go. Super friendly staff and professional attitudes.

They don't get any better than Dr. Williams, his bedside manners and professionalism are the best in this town!

I went in there for the one dollar special to treat a kitten that I rescued a week ago.
Everybody was super sweet. The place is very clean..
It’s close to my house.
Everything is perfect.

Except for that one dollar turned into $293 for a simple eye infection that my little kitten had.
When I got home, I checked the prices for the medication’s online. Because I didn’t realize it, and until I left that I didn’t have to buy the medication from them. They could’ve written me a prescription.

They were a fraction of the cost blind than what they had sold them to me.
I was not given a prescription I was given the medication opened by them to they show me how to apply it, they were stealth in “making you trust the specialist”.

They also told me that blue eye cats have the issue of dry eye. I looked it up. I cannot find anywhere that says this.

Another thing that I wasn’t comfortable with is that they said they had to do some tests, but they weren’t clear about the test, nor did they tell me the cost of what they were going to do on my kittens eye. And then they remove the kitten from the room without me and five minutes later they came back. I did not see any results of any test. Tomorrow I plan on calling to see the results of the test that cost $111.

So that when the diagnosis was given, me by the doctor who came in for two minutes and told me how to apply it. They open the medication applied the medication together the two of them and he left. His assistant who works hand in hand passed me the bill for $293 with The ointment and eyedrops.

I plan on calling them tomorrow To ask for the results and to also ask for a refund of the overcharge for those two medication’s that I can get for the third of the price.

But I did want to lay this out because everybody raves about this place and it’s true. They’re very nice And the place is clean and everybody seems to love them .
But my experience today with a cat who I rescued, and you would think that they would be a little bit more helpful. Just seem to scam me with that dollar introductory visit.

I’m really disappointed because I really was hoping to find a great vet after experiencing a terrible experience with the former vet.

Just because people are nice and smile and play with your pet, wearing scrubs does not mean that they’ll not take you for everything you’ve got because you need their expertise. They’ll just be nice and smiley as they do it.

I’m shocked.

I brought my dogs to Arch Creek Animal Hospital. Staff and Vet were very professional and caring. The place is immaculate clean. I will be going back and referring patients

Extremely expensive