Benjamin Franklin Plumbing® of Niceville is known for its commitment to customer satisfaction and quality plumbing services. The team provides reliable repairs, installations, and maintenance for homes and businesses. Customers appreciate the prompt service, with plumbers often arriving ahead of schedule and well-equipped to handle most plumbing issues on the first visit. They take the time to explain problems and solutions, ensuring customers understand the work being done. Whether it's fixing a kitchen sink or replacing a toilet, the technicians are thorough and professional, offering detailed quotes before starting any service. Many clients have praised the punctuality, friendliness, and professionalism of the team, noting the great attention to detail and fair estimates. The technicians are knowledgeable and efficient, with one rebuilding all three toilets, including a complete pressure flush system, in about an hour. Another technician expertly handled a water heater exchange, fixing a wiring mistake made by the manufacturer. Customers also value the friendly and thorough approach of the staff, who walk them through their plans and answer all questions patiently. The team covers a range of extra services and promotes membership benefits, helping clients choose only what they need. With a focus on outstanding service and customer care, Benjamin Franklin Plumbing® of Niceville is highly recommended by its clients.
Mike came to help us today with the issues we were having with our plumbing. He is very knowledgeable in the Plumbing trade!! He found the problem quickly and without incident! He was not pushy at all, but left us well educated on why we are having the issues we have been having with our pipes. He described what our options would be as far as preventing future issues, as well as the exact charges involved. I would recommend Benjamin Franklin Plumbing and will not hesitate to call on them for any future problems!! “10/10”. 👍🏻
Jul 2026
5.0★★★★★
I had a concern about part of the work that was billed, so I reached out to discuss it with the company. Instead of ignoring me, they listened, treated me with respect, and worked with me to find a fair solution. They refunded $300, which I truly appreciated and honestly really needed.
That willingness to stand behind their work and take care of a customer says a lot about their integrity. Everyone I spoke with was professional, courteous, and willing to make things right. It’s refreshing to deal with a company that values customer satisfaction and is willing to work toward a resolution.
Jul 2026
4.0★★★★☆
Tyler the plumber was nice and knowledgeable. Showed up on time at 430pm. Assessed the job and quoted the price and his return time the next day. It was reasonable. Next day he was late ,due to a big job but showed up and did an excellent job. Toilet was replaced properly. He cleaned up the job site and hauled off the old toilet and trash very well. Thanks Tyler
