About Benjamin Franklin Plumbing
Benjamin Franklin Plumbing® of Niceville is known for its commitment to customer satisfaction and quality plumbing services. The team provides reliable repairs, installations, and maintenance for homes and businesses. Customers appreciate the prompt service, with plumbers often arriving ahead of schedule and well-equipped to handle most plumbing issues on the first visit. They take the time to explain problems and solutions, ensuring customers understand the work being done. Whether it's fixing a kitchen sink or replacing a toilet, the technicians are thorough and professional, offering detailed quotes before starting any service. Many clients have praised the punctuality, friendliness, and professionalism of the team, noting the great attention to detail and fair estimates. The technicians are knowledgeable and efficient, with one rebuilding all three toilets, including a complete pressure flush system, in about an hour. Another technician expertly handled a water heater exchange, fixing a wiring mistake made by the manufacturer. Customers also value the friendly and thorough approach of the staff, who walk them through their plans and answer all questions patiently. The team covers a range of extra services and promotes membership benefits, helping clients choose only what they need. With a focus on outstanding service and customer care, Benjamin Franklin Plumbing® of Niceville is highly recommended by its clients.
I had a concern about part of the work that was billed, so I reached out to discuss it with the company. Instead of ignoring me, they listened, treated me with respect, and worked with me to find a fair solution. They refunded $300, which I truly appreciated and honestly really needed.
That willingness to stand behind their work and take care of a customer says a lot about their integrity. Everyone I spoke with was professional, courteous, and willing to make things right. It’s refreshing to deal with a company that values customer satisfaction and is willing to work toward a resolution.
Tyler the plumber was nice and knowledgeable. Showed up on time at 430pm. Assessed the job and quoted the price and his return time the next day. It was reasonable. Next day he was late ,due to a big job but showed up and did an excellent job. Toilet was replaced properly. He cleaned up the job site and hauled off the old toilet and trash very well. Thanks Tyler
Jesser did a great job. There was difficult communication between myself and the company, as they were trying to reach me on an old cell phone number. Once that was corrected, everything went smoothly. Great job at a reasonable price. I will be calling them for any future needs.