About SERVPRO of Santa Rosa County
SERVPRO of Santa Rosa County is a business that specializes in cleaning and restoring properties that have experienced fire, smoke, water, mold, or mildew damage. They are dedicated to minimizing the disruption to their clients' lives and making it "Like it never even happened." The office staff is friendly and helpful, guiding customers through the process and providing quick service. For example, one customer mentioned that a team arrived within an hour to start vacuuming water after a faulty faucet incident. Nick, a team member, was specifically praised for his professional assessment of the damage, and Crew Chief Chris Campbell and his team were commended for their on-time, informative, and responsive approach to the remediation process. The entire crew at SERVPRO were exceptional! Dustin helped make the whole process less stressful with his knowledge and expertise, and he was very responsive to questions throughout the entire experience. Zeke, Dustin, and the team went out of their way to ensure their wishes were met and delivered quality results, working with attention to many small details. Dusten and Ryan also did an amazing job; Dusten was professional, thorough, and knowledgeable, while Ryan's work on flooring and cabinet finishing was outstanding. Their efforts made the kitchen and living room/dining area look like a brand new house. Overall, SERVPRO of Santa Rosa County is a reliable and dedicated business that helps clients regain control of their properties after damaging incidents.
If this ranked higher I would. These guys are the absolute standard for quality and character.
I cannot say enough good things about Dusten, Gary, and the entire team. What started as a very complicated insurance claim became a long and frustrating process with failures of a previous contractor, multiple adjuster changes, delays, and constant moving pieces.
Then these guys came in!
Throughout it all, Dusten remained persistent, responsive, and completely committed to seeing the project through. He stayed on top of every detail, advocated for us when issues arose, and never let the challenges get in the way of delivering exceptional service.
Gary...read full review
If not for some minor issues, I would have rated them 5 stars. One of the drawers tracks wasn't attached, a couple of door handles are off center, and one of the door panels is cracked already ( though haven't addressed with them yet, to be fair). Multiple issues with the main island, but resolved. Dustin and Gary were easy to work with on most issues. Would recommend again though.
Dustin and his team were absolutely wonderful to work with. Considering the circumstances for needing them were so unexpected they certainly made the situation bearable. Would definitely recommend them!