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This experience was unacceptable and left a very poor impression.
I visited this Sephora location on my actual birthday to redeem the Birthday Gift that Sephora actively promotes as part of its Beauty Insider program. I was informed that no birthday gift was available. No alternative was offered — no digital option, no voucher, no substitute of any kind.
I am a long-time Sephora customer who spends hundreds, and in many years thousands, of dollars annually with this company. When a brand advertises a birthday reward as a loyalty benefit, customers reasonably expect it to be honored. Inventory issues are an internal failure and should... read full review
I visited Sephora today and was helped by an amazing employee. Melanie was very helpful, guided me thru gifting guiding assistance I needed for my niece. I will be visiting again and requesting for Melanie to assist. Thank you for making my experience today pleasant and successful.
What an awesome experience at Sephora @Kendall today! I went to buy just a concealer and ended buying more stuff for my make up! Melani was amazing, very patient, professional, knowledge, love the way she explained details to me!! Very energetic, sweet!! I am happy with my experience! Thank you so much.