Just wanted to THANK them and let them know how impressed and pleased I am with their customer service this past Saturday.
The good review that I posted in YELP explains it all:
”Rey’s is by far the best place in town for exquisite finish on GUAYABERAS.
Now I can attest that their CUSTOMER SERVICE MATCHES THEIR EXCELLENCE in dry cleaning.
On a recent Saturday when my order was not ready by promised date (due Friday), I was informed that their laundry facilities were closed with no personnel on site and no way of retrieving the clothing until after Tuesday. I was very distressed.
But Susy, the store manager, immediately promised to do her best to help me. She came through.
She contacted the business OWNER who then went personally (after hours, on a Saturday) to their main laundry facility, located the order and drove it to the shop where Susy was waiting for me to pick up. They went above and beyond!
IMPRESSIVE…this kind of outstanding customer service is
rare. It is very much appreciated and cherished when encountered in this day and age.
You can be 100% assured that Rey’s excellence in dry cleaning is match with their excellence in customer service.”
Thank you with all my heart,
Lilliam Sanchez
Key Biscayne, FL
About Rey's Cleaners Headquarters
Rey's Cleaners Headquarters is the central hub and operations facility supporting every Rey's location. It is a trusted name in high-end garment care, specializing in luxury clothing, couture fashion, and delicate fabrics with unmatched attention to detail. The business brings over three generations of expertise, discretion, and care to every piece.
Customers report incredible experiences, noting that clothes are returned spotless and perfectly pressed with an exquisite finish. The customer service matches this excellence, with staff described as kind, reassuring, and willing to go above and beyond. They treat garments with care, even helping in last-minute situations and resolving issues personally. This outstanding service is impressive, rare, and very much appreciated. Clients feel they can be 100% assured of Rey's excellence in both dry cleaning and customer service, making it by far the best place in town.
Reviews
Rey Cleaners truly saved the day for us! With my wedding just around the corner, we needed last-minute prep for my dad’s and my fiancé’s tuxedos. They squeezed us in with zero notice, were so kind and reassuring, and treated our garments like their own. Everything came back spotless and perfectly pressed, my dad even commented how crisp his jacket felt. Their warmth and willingness to help under pressure meant the world to me.
I want to give thanks to Evania to help me get back my Tie Bar i left in my pants to be dry cleaned. After not noticing having it for 3 weeks i went ahead and called the Miami location at 3789 NW and Evania MADE MAGIC HAPPENED and she found it!!!. Not to mention the work that they do is always pristine. She even wrote me a very nice note. I’m giving them 5 stars... so happy with their help. :)Service: Delivery
Photos
Hours
Monday Closed
Tuesday 9AM - 4PM
Wednesday 9AM - 4PM
Thursday 9AM - 4PM
Friday 9AM - 4PM
Saturday Closed
Sunday Closed
Good to know
- accepts credit cards
Location
3789 Northwest 46th Street, Miami, FL 33142
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