About RR Appliance Services, Inc.
Reviews for RR Appliance Services, Inc.
Write a reviewHours
Monday: 8AM - 5PM
Tuesday: 8AM - 5PM
Wednesday: 8AM - 5PM
Thursday: 8AM - 5PM
Friday: 8AM - 5PM
Saturday: ClosedSunday: Closed
RR Appliance Services, Inc., located in Hialeah, FL, is a premier appliance repair company known for its expert technicians and reliable service. Despite occasional issues with customer service, the company consistently delivers high-quality repairs, ensuring customer satisfaction. Customers praise the technical expertise of the technicians, who accurately diagnose and fix a wide range of household appliances. The company's quick turnaround time for parts and installation, as well as the overall cost-effectiveness of their services, have earned them a strong reputation in the local community. RR Appliance Services, Inc. strives to provide the best appliance repair experience in Hialeah, with a focus on customer needs and efficient problem-solving. However, the company has faced some challenges with scheduling and communication, as evidenced by recent customer reviews. While most customers are satisfied with the technical expertise of the technicians, some have experienced issues with incorrect parts being ordered or not being available during the scheduled appointment. The company is also encouraged to ensure that any product removed for repair is properly reinstalled or rehanged upon completion of the service.
I am receiving the worst customer service from this company. Wrong parts ordered that were shipped to my home to be stored for my scheduled service, instead of the repair man bringing them. When the repair man left after discovering they were the wrong parts, he left them here for me to store again. The company will schedule a morning appointment, then text you an afternoon appt. Correct parts were ordered but not shipped to me. The hours I was scheduled for this appointment was between 12:30 pm and- 5:00 pm. No show of repairmen, but shows up at 6:45 pm. He came with out any parts!!! Had to reschedule again. Requested morning. They sent an email for an afternoon appointment...read full review
I’m almost completely satisfied with the service and communication. One item that needs to be reviewed is when a product is removed for repair, if the product cannot be repaired and the manufacturer replaces the product, reinstalling or rehanging the product should be done.
Technician identified the problem although it was not in his domain to repair it. Apparently, someone from the previous job contributed to the problem which he corrected. A friend changed the hose that he said needed changing.