Kendall Outpatient Rehab

Jan 2026

I will start by saying that I will try my best to make this review as objective and unbiased as possible, but naturally, watching your father fight between life and death will make you very critical of those responsible for his care. First, I would like to say that the entire nursing team was absolutely exceptional. They were a huge part of the reason my dad fought so hard on his darkest days. Zarlette was an absolute angel with the patience of a monk and the efficiency of even the most skilled medical professional on a crash site. Seth was incredibly refreshing to meet and brought my dad so much peace that it felt like time stopped whenever he comforted and attended to him. Stella was courteous and considerate of the situation, and even with a completely incapacitated, quadriplegic, and intubated patient, she made sure she always understood exactly what he needed in that moment. I truly admired that. I cannot reiterate how grateful I am that my dad ended up in that hospital after his horrible car accident. Laura always went out of her way to make sure we, as a family, were comfortable and always pointed us in the right direction when all hope felt lost. Katerina made sure all equipment was up to par, the floor was always attended to, and she remained kind, polite, and extremely respectful at all times. Dr. Vadim,, absolutely changed my life, a genuinely believe him to be one of the most intellectual people I’ve ever met (and I’ve been around the world). Not only on his knowledge of unforeseen complications, but in his approach to methods of care and his unmatched talent in communication. This guy could teach a 5 year old how to perform surgery, or at least understand the theory. To this day, I think about how phenomenal the entire team was. In a time filled with an overdose of trauma, people like them are what make life worth fighting for. This next part of my experience is not written in bad faith, but it must be mentioned because of how horrific and traumatic those moments were; and always will be. For context, my dad still had major complications and injuries from his car crash (this was about three months in, I believe) and was in no way ready to be discharged. But that’s how insurance gets paid. Business is business.I understand, but there is a right and a wrong way of doing things. Along comes a lady named Pam. As villainous as her demeanor was, it was not even 1% of the harm she would cause my family and my father. She went on about how we needed to make a decision on where he would go next. We explained that the doctor had given us a deadline and that we were planning accordingly. (I personally visited the three facilities that were lined up to take care of my father.) However, no matter how I communicated this to her, she made it very clear: it was her way or the highway. This woman was the most sinister, conniving, and putrid excuse of a human being I have ever encountered. Let alone someone in a position of power. At this point, my dad was fully dependent on a ventilator, and I was the only person who could interpret his mouthing while it was keeping him alive. She wasn’t having it. She returned with two more women from her team (Myra and Theresa), purely with the intent to intimidate, and said, “I don’t have time for this. Figure it out in the next 24 hours or you’ll be paying for it.” When I asked for just a few minutes to read my dads lips in regards to what his decision would be, she reluctantly agreed in a tone so ominous, her condescension felt as if she had bestowed the gift of immortality upon my father. It got so bad that she eventually said, “You know what? I’m not talking to you anymore.” I was then faced with the task of letting my dying father know that the next few days, days that would change his life forever; were in the hands of a woman who didn’t even know his name. To her, he was just another meat-bag. I pray God gives me the strength to forgive her and her team for the uncertainty they placed on my dad during a moment when he didn’t know if he would live or cross into the real